Year Round
Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.
BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
- Discounted skiing and riding for friends and family of eligible employees*
- Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees*
- Free regional bus pass
*Click HERE for more information on our employee benefits!
For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY
Steamboat is looking for a new leader for our guest services team at The Steamboat Grand. This position will be responsible for leading all areas of guest service and creating an incredible experience for our guests and employees. The ideal candidate for this position must be able to multi-task on a high level while paying attention to detail. Two years of management experience in a front desk or reservations field is required.
ESSENTIAL DUTIES
- Oversee and supervise all phases of Guest Services operations including front desk, night audit, room inventory controller, concierge, bell/valet and transportation.
- Plan, coordinate, supervise, monitor and evaluate all daily operations of assigned front desk functions including the guest check-in and out process, as well as guest and owner requests.
- Maintain a strong presence on the desk. Perform the Check-In and Check-Out process for guests at Hotel Front Desk, as required by volume. Book reservations for walk-in guests. Have a solid understanding of various room types and make changes to reservations accordingly.
- Oversee all staffing/scheduling requirements for Hotel Guest Services
- Supervisor guest service employees, including employee or HR issues, timekeeping and other HR related tasks.
- Ensure that all guest inquiries, guest issues / requests are resolved in a timely manner. Provide support to staff to resolve guest or Front Desk issues. Make sure staff members put in proper notes and traces when there is a guest issue
- Closely monitor guests' experience. Provide superior service to all customers (internal and external) at all times and follow the Resort Etiquette Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner.
- Be an effective problem-solver and deal with stressful and challenging situations in a fast-paced environment.
- Confer regularly with other departments or company personnel (front desk and reservations, maintenance, housekeeping, accounting, etc.) to plan, coordinate and evaluate activities, services, events, policies, procedures, exchange information, and resolve problems. Act as an effective communicator and offer constructive feedback to other hotel departments in order to improve the quality and service of the Steamboat Grand operations
- Develop daily shift meetings and strategies to provide communication and promote staff morale
- Ensure that all daily reporting and reservation tasks are completed. Run Operational Reports from SMS, and complete daily task checklist
- Ensure all night audit tasks are completed
- Ensure that proper safety and security procedures are followed by all staff. Manage maintenance of office area and daily coffee service
- Create weekly labor forecasts. Manage all staff payroll procedures and timekeeping
- Maintain accuracy of all banks, manage and audit all open and closing procedures, follow all audit and money-handling procedures
- Implement training program of service standards for all staff
- Provide Resort information to guests and provide information to guests about our community
- Maintain a neat, clean and professional appearance
- Display proficiency & ability to multi-task between various computer applications
- Other duties, as assigned
REQUIRED QUALIFICATIONS
- Ability to interact and maintain positive relationships with guests, co-workers, and management consistent with SSRC's Service Excellence standards.
- Ability to solve problems in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers.
- Ability to be a consistent role model for company's Service Excellence standards
- Ability to multi-task at a high level
- Knowledge of Steamboat Grand operations and room types, Springer Miller PMS system (SMS) and Inntopia applications is required
- Strong verbal and written communication skills are extremely important, and the ability to foster positive relationships with other hotel managers is crucial to the success of this position.
- Ability to write routine reports and correspondence as well as develop new policies and procedures
- Ability to calculate discounts, commissions and fulfill reporting functions in excel and Datavision applications
- Ability to adhere to all safety protocol and Hotel policies and procedures
EDUCATION REQUIREMENTS
- 4-year college degree or equivalent, with two years management/supervisory experience in front desk, reservations or in a similar hospitality environment
Steamboat area base salary range: $55,000 - $77,000 per year
PHYSICAL REQUIREMENTS
- Must be able to communicate clearly in the English language, Spanish or other languages a plus
- Must be able to lift and carry up to 50 lbs. and stand, sit and walk for long periods of time
- Must be able to remain seated for extended periods while using a computer and telephone
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Steamboat Ski and Resort Corporation or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.
Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.
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Steamboat Resort
parental leave, sick time, 401(k)
Jun 04, 2025