Clinic Patient Support Tech - AOP Mobile Medication Unit

Job Summary:

This position provides support for the University of Colorado ARTS Medication Mobile Unit (MMU), ensuring smooth and professional operations at service locations. Key responsibilities include patient check-ins, appointment scheduling and confirmation, payment collection, maintaining accurate financial records, and coordinating with ARTS Centralized Billing and Management. The role also involves overseeing supply inventory, supporting abstinence monitoring protocols, and ensuring a safe and welcoming environment for patients and staff through effective crowd management.

When the MMU is in operation, the position supports service delivery at various Metro Denver locations; when not in use, the role is based at the ARTS Westside Center for Change or other ARTS clinics. In addition to administrative duties, the position is responsible for the safe and competent operation, maneuvering, and storage of the MMU. This position will primarily work with patients who are participating in Medication Assisted Treatment (MAT), potentially referred from probation departments and with opioid dependent patients and/or other referral sources (i.e., department of social services).

This position is typically required to work from 6:00 am - 2:30 pm, and occasionally for a limited number of hours on Saturdays from 6:00 am - 10:00 am.

Key Responsibilities:

• Oversee front desk/administrative activities and perform administrative coverage onboard the MMU, or at an ARTS AOP clinic, such as:
  
  
  
  • Manipulate data in electronic patient health records systems.
  • Accurately collect, track and record patient fee payments.
  • Enter data into and maintain accurate confidential patient records.
  • Gather patient statistical data for reporting purposes.
  • Prepare charts for MAT/non-MAT patient evaluations and intakes.
  
  
  
  
• Provide information on program services and respond courteously to queries.
• Control the flow of people in, around, and outside of the MMU at manageable levels, and continuously check areas for unauthorized personnel or movement of individuals.
• Respond proactively to fire, police, and/or emergency personnel as necessary, and report any safety related incidents to ARTS Adult Outpatient Program (AOP) management.
• Maintain any required certifications in emergency response, basic life support, and other areas as required by the University of Colorado, ARTS, as well as applicable federal and/or state law or regulation.
• Drive, operate, and park the MMU in a safe, competent, courteous, and prudent manner at all times. Maneuver the MMU to/from its daily parked location at an AOP clinic and the location(s) where the MMU will provide SUD treatment and services.
• Physically inspect and check all MMU doors, windows, entries and exits for safety, and inspect vehicle is in safe operating condition:
  
  
  
  • Each workday at minimum, at the start of workday.
  • Each hour during/at end of workday.
  
  
  
  

Exercise proper care and maintenance of all University- or ARTS-owned and/or leased equipment, including the MMU vehicle and onboard equipment to provide treatment services to patients.

Work Location:

Onsite - this role is expected to work onsite and is located in Denver, Aurora, and the surrounding greater Metro Denver area..

Why Join Us:

The ARTS Adult Outpatient Program and its dedicated team of professionals are leading the fight against substance use disorder (SUD) across the greater Front Range and Metro Denver areas. We have several clinics located in the greater Metro Denver area, as well as a Medication Mobile Unit that brings medication assisted treatment and services to patients. Join our team for a rewarding, long-term career at the University of Colorado, and to make an important, vital impact in our community.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Three (3) years of general clerical experience, such as working in a front desk/reception role.

Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• High school diploma, GED (or equivalent) or higher.
• Experience working in a behavioral health, mental health, psychology, health care, or closely related workplace setting.
• Experience working with individuals in medication assisted treatment (MAT).
• Experience providing support to clients, families, staff, and other stakeholders in a substance abuse treatment setting.
• Experience with procurement, purchasing, billing and/or contract management.
• Experience processing financial documents such as invoices and expenses, tracking expenditures.
• Experience with utilizing electronic health records and online billing systems.
• Bilingual in English/Spanish.
• Possess a current and valid Certified Addiction Technician (CAT) certification or higher, in good standing with the Colorado Department of Regulatory Agencies (DORA).
• Experience working with clients who are involved with probation, human services, social services, criminal justice programs, and/or other referral sources.
• Prior work experience in driving, parking, and/or safely maintaining a large vehicle such as a large passenger van, bus, recreational vehicle, or cargo truck.

Conditions of Employment:

• Possess a valid driver's license that allows the individual in this position to operate the Medication Mobile Unit in the state of Colorado in accordance with applicable federal and/or state regulations.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Excellent interpersonal skills.
• Ability to understand, determine, and apply appropriate rules and regulations from various sources, regulators, and/or authorities.
• Attention to detail.
• Basic computer knowledge, including Microsoft Word, Excel, and Outlook.
• Ability to work independently with minimal supervision.
• Ability to manage difficult behaviors and engage effectively with individuals living with substance use disorder.
• Ability to be open-minded and nonjudgmental.
• Ability to establish boundaries with patients if and as needed.
• Ability to exercise discretion and protect patient confidentiality (for example, HIPAA).
• Ability to control the flow of people to maintain order and security.
• Ability to work comfortably with patients who are referred from various sources, including parole/probation departments, department of social services, and other entities who work with patients with substance use disorder.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Shingo Ishida (He/Him/His), Program Director of Operations, ARTS Adult Outpatient Program, shingo.ishida@cuanschutz.edu

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by August 1^st, 2025. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $50,844 - $58,482.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.