Senior Analyst, Contracts and Chargebacks

Under general supervision of the designated Supervisor or Manager of Contracts & Chargebacks, the Contract & Chargebacks Senior Analyst is responsible for maintaining the contract management database system and the timely and accurate reconciliation of Supplier and Customer chargeback submissions.

This role involves managing the Chargeback Accounts Receivable portfolio for suppliers, reconciling chargebacks, utilizing dashboards for data comparison, and maintaining frequent contact with customers and suppliers to address payment issues. Additionally, this role is responsible for accurately entering contract pricing and membership information into the contract management database system.

Responsibilities

• Responsible for timely updates of all contract pricing and membership information into the contract management database system.

• Maintain exception reports that analyze pricing and membership information.

• Works with distribution centers to troubleshoot contract discrepancies and updates membership and pricing information.

• Communicate effectively with customers / suppliers / external partners to resolve inquiries in a timely manner

• Utilize dashboards to identify, compare, and reconcile information within the contracts.

• Analyze variance contracts returned by Supplier.

• Perform analysis of contract discrepancies; identifies source of issue and decides the appropriate action needed to resolve the issue.

• Identify the source of and research issues in contracts and communicate them to team supervisors.

• Reconcile chargebacks in accordance with approved guidelines.

• Communicate effectively using Chargeback terminology with team supervisors.

• Maintain frequent contact with Supplier in order to address all payment issues.

• Manage the Chargeback Accounts Receivable portfolio for suppliers.

• Responsible for the timely collection of monies due from Supplier and the aging goals as planned by senior management; must minimize the write-off dollars.

• Must be willing to work overtime hours, as needed, to meet departmental objectives.

• Support Electronic Data Interchange (EDI) technology project, as required, for Suppliers.

• Provide status updates to supervisor and other team members.

• Communicate across workstreams.

• Discuss observations during interactions with team supervisor.

• Assist and support department managers in preparing for meetings.

• Maintain and promote positive and professional working relationships with associates and management.

• Comply with all appropriate policies, procedures, and regulations.

• Any other duties assigned.

• Understanding of Contracts & Chargebacks is desirable

• Proficient in Microsoft Suite including Word, Excel, and Power BI

• Expertise in SAP is desirable

• Strong written and verbal communication skills

• Excellent interpersonal skills

• Attention to detail, able to work independently in a dynamic environment

• Self-motivated, goal-oriented and capable of thriving in a fast-paced environment

• Strong analytical skills; ability to analyze data/situations

• Ability to perform tasks with a high degree of accuracy; thorough and organized

• Ability to assimilate and summarize information in an appropriate context

• Commercial business acumen, as well as the ability and willingness to be hands-on

• Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility

• Resourceful in pursuing or recommending new ideas and/or procedures