Specialist - Program Intelligence & Tools

Summary:

The Program Intelligence & Tools Specialist is a vital role within Community Pharmacy Solutions, dedicated to leveraging data and technology to drive business solutions that address key challenges. This position focuses on enhancing operational efficiency, improving decision-making, and ultimately driving member success. By understanding how members engage with both B2B and internal tools we invest in, this role ensures we maximize our investments. The insights generated will empower front-line team members, enabling them to gain and retain solution members while providing an optimal customer experience. The value this role brings extends beyond operational improvements; it directly contributes to the overall success of our programs and the satisfaction of our members.

Primary Duties and Responsibilities:

• Insight-Driven Solutions: Own and lead the utilization of data and analytical tools to create actionable solutions that solve business challenges and enhance program efficiency

• This includes enabling front-line members to gain and retain solution members, ultimately providing an optimal customer experience

• Actively participate in problem-solving processes, from identifying root causes to implementing effective solutions

• Member Engagement Analysis: Assess how members are engaging with program technology and tools, including AWS, AB Solutions Portal, and GNP U, to ensure we are maximizing our technology investments

• Evaluate opportunity costs to drive member success and identify opportunities to increase revenue

• Reporting and Insights: Develop and manage reports that provide relevant information to the Program team and leadership, including program membership, engagement metrics, product sales, and financial performance

• Time Savings & Process Improvement: Identify and map inefficient processes, recommending enhancements that streamline operations and improve overall effectiveness. Focus on reducing time, creating efficiencies, and freeing up resources that can be repurposed for member support, increasing automation, and reducing manual tasks

• Strategic Liaison for Alignment: Serve as a liaison with Centers of Excellence (COEs) and functional partners to ensure strategic alignment between enterprise and program strategies, making them actionable and mobile-friendly.

• Trend Analysis: Conduct analytical and trend analysis, providing strategic recommendations based on findings

• Empowering Team Member Development: Foster team member engagement and development by supporting the effective utilization of internal tools and reporting processes. Focus on upskilling team members to become data super users, enhancing their data and technology acumen and literacy

• Information Quality & Documentation Management: Identify and resolve data quality issues to ensure timely and accurate participant enrollments and updates. Maintain comprehensive documentation for application design and program-specific processes

• Vendor Communication: Engage with vendors and customers to resolve compliance issues related to program participants

• Related Duties: Perform related duties as assigned

Required Skills and Qualifications:

• Strong data integrity and compliance skills

• Proficiency in Power BI and Salesforce (SFDC) is required

• Experience in process improvement and operational efficiency is preferred

• Bachelor's degree in Business, Data Analytics, or a related field is preferred

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned