Collections Specialist

Job Description Summary
The Collections Specialist position is responsible for minimizing financial risk by assessing creditworthiness, investigating overdue accounts, and negotiating payment terms. This role involves managing accounts receivable activities including invoice management, payment processing, and dispute resolution. The position requires strong organizational skills, attention to detail, and the ability to work independently while managing routine tasks and resolving common issues.

Work You'll Do:

• Generate invoices and credit memos, verify details, and track their status.
• Communicate with customers regarding payments and maintain accurate payment records.
• Post customer payments, manage bank deposits, and follow up on overdue accounts.
• Prepare aging reports and monthly reports to monitor accounts receivable status.
• Collaborate with internal teams and liaise with customers to resolve disputes.
• Perform account reconciliations, supporting bad debt reserve calculations and assisting with month-end close activities.
• Complete ad-hoc duties as needed to support department operations.

Team:
This role will collaborate with Accounts Receivable, Credit, and Finance teams to ensure efficient collections processes and customer account management.

Basic Qualifications:

• High school diploma required
• Proven experience in accounts receivable, collections, or related financial roles
• Strong organizational and communication skills
• Attention to detail and comprehension of financial processes
• Ability to work independently and manage a high volume of routine work
• Proficiency in Microsoft Office and accounting software such as SAP, QAD, or similar tools

Preferred Qualifications:

• Bachelor's degree in finance, accounting, or related field preferred
• Familiarity with credit risk assessment and dispute resolution procedures
• Experience with ERP systems, CRM platforms, or specialized collections software
• Strong problem-solving skills and the ability to handle complex customer issues

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".