Final Mile Delivery Analyst

Job Title: Final Mile Delivery Analyst

Location: University Park, IL

Pay Rate Range: 40.00hr - 40.00hr

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in University Park, IL.

Final Mile Delivery Analyst

Top Skills:

1. Leadership/Team management

2. Communication/Interpersonal skills

3. Customer obsession

Summary:

The Final Mile Delivery Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers.

Responsibilities:

* Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs.

* Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times.

* Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency.

* Participate in frequent ride behinds to complete driver execution audits along with identifying opportunities for improvement when on route.

* Validates that 3rd party partners are meeting or exceeding expected service level agreements.

* Acts as centralized escalation and day-to-day management point of contact for all 3rd party escalated issues.

* Creates consistency of service execution with peers across the network

* Analyze business trends on a daily, weekly, and monthly basis.

* Validates that the open orders/work orders are being updated by the 3rd Party providers in a timely fashion

* Conduct performance reviews with Final Mile Carrier, provide feedback, and address any performance issues.

* Ensure driver compliance with all process requirements related to pre-delivery, delivery, and post-delivery.

* Evaluate capacity needs based on forecasted volume.

* Respond to customer inquiries and resolve delivery-related issues promptly and professionally.

* Proactively identify and address customer concerns and complaints.

* Build and maintain strong relationships with customer service, operations, final mile carriers, returns, and quality teams.

* Explore and implement new technologies to improve delivery efficiency and customer experience, such as route optimization software, telematics, and mobile delivery applications.

* Stay abreast of industry trends and best practices in last-mile delivery.

* Identify and implement cost-saving measures.

* Lead, motivate, and develop a high-performing delivery team.

* Foster a positive and collaborative work environment.

Requirements:

* Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

* 5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery.

* Proven experience in managing and supervising delivery teams.

* Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement.

* Excellent communication, interpersonal, and customer service skills.

* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

* Experience with TMS (Transportation Management Systems) and route optimization software is a plus.

Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off plus more!

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