Research Director

R25_0011796

#LI - Remote

About this job

Consumer Behavior & Insights (CB&I) transforms human insight into powerful brand, marketing and retail strategies to help clients unlock growth in the markets they serve. Growth is unlocked when marketing strategy is centered on the consumer, underpinned by a deep understanding into how people think, feel and act in their daily lives. The Consumer Insights team within CB&I specializes in foundational quantitative research to support the CB&I mission.

Developing a strong base of human resources is critical to our success in this process.

Responsibilities

When you join the Consumer Insights team, you're signing up for an experience that requires flexibility, curiosity, and passion. As a Director, Customer Success - Consumer Insight you will have the following responsibilities:

* Client Relationship Management:

o Help build and maintain strong client relationships, inspiring confidence in our clients that NIQ provides premium, fact-based consultation.

o Balance the needs of clients with what is best for the company, including monitoring project specific budgets and timelines.

o Identify clients' requirements and expectations and communicate and consult regularly with clients about their projects. This includes maintaining a presence and high level of engagement during all phases of projects, from questionnaire development to presentation of results.

o Provide input on client knowledge and practice insights to research design and proposal development.

o Manage client expectations and maintain confidence in all situations. Be a voice of reason, expertise and partnership to clients -- helping them make informed decisions on how to best move forward with elements of their project.

o Support junior team members throughout projects (e.g., proofing questionnaires, reviewing materials, helping build report templates, analyzing data for key insights, troubleshooting).

* Project Leadership:

o Oversee the development of well targeted survey questionnaires, analytic plans and comprehensive reports which contain impactful insights and recommendations to address each client's key objectives

o Present research to clients and stakeholders in a compelling manner.

o Manage the work of a matrixed team of researchers assigned to support your projects (typically Research Associates/Senior Research Associates/Research Managers/Senior Research Managers), providing project-specific training and performance coaching

o Ensure a detailed project plan is in place on every project and liaise with internal Project Management and Opps partners to execute the plan on time and on budget

o Drive practice expertise and knowledge of practice standards, and foster a broader connection with NIQ.

o Help contribute to process improvement initiatives to drive efficiency.

* Desired Attributes:

o Embrace change and help identify opportunities to strengthen data quality and process efficiency

o Strong team player with a collaborative mindset.

o Highly organized and detail oriented.

o Proactively identify and resolve issues

o Ability to juggle multiple projects, with varying timelines and team members.

o Willing to partner with clients who manufacture tobacco and/or alcohol products

* At least 7+ years of experience in a global project management of complex quantitative research project execution ideally including segmentation, path to purchase, and market landscape projects

* At least 2+ years of experience operating as a Research Manager or Senior Manager role in a Strategic Analytics & Insights Team Customer Success team or equivalent recent external experience

* Highly proficient in Microsoft Office, the Google software suite and dedication to mastering other software as it becomes part of the Consumer Insights practice

This role has a market-competitive salary with an anticipated base compensation of the following range: $92,000 - $117,550. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion