General Manager

Do you consider yourself to have an entrepreneurial drive? Are you interested in leading and motivating a team of IT professionals, growing a business, and finding new ways to leverage technology to improve the lives of citizens? Then the General Manager role may be right for you! As the business owner for Tyler Technologies' South Carolina State Enterprise Account in the Digital Solutions Division, you will have the opportunity to lead and grow the business unit and organization delivering digital services in the State of South Carolina.

We are a talented team dedicated to building on a 20+ year partnership focused on improving the lives of South Carolina citizens through the development of web-based digital government services and selling SaaS solutions specifically geared toward government. We are dedicated to digital public service, using technology to make it easier for citizens to interact with government in ways that are convenient for them.

The General Manager ("GM") leads the team and is the business owner, responsible for a wide variety of responsibilities, including leading a small management team. The team oversees contract management, project management, product development, marketing, customer support and business development. The GM is first and foremost a leader, ensuring that the business is operating efficiently and effectively. This position owns the relationships with the State of South Carolina and is responsible for building, maintaining and growing the business under our state contracts. Additionally, the GM is responsible for budgeting and managing a financial forecast.

Candidates must possess excellent written and verbal communication skills and have experience managing teams.

Location

Columbia, South Carolina

Travel

0-5%

Responsibilities

• Overall P&L responsibility, including managing revenue and expenses to a budget.
• Set program vision, service planning and prioritization, investment planning, staffing decisions, and other program functions.
• Lead and provide management oversight to a 25+-person team responsible for all aspects of the state enterprise's digital government contract with the State of South Carolina.
• Sell web-based, custom-built digital government services and SaaS solutions to create efficiencies and enable growth for the state's digital government programs.
• Advise on overall business strategy, including but not limited to, fee and transaction-based business models, end user centered design, user engagement, and specific industry expertise in payment solutions and innovative digital government services.
• Act as a digital government consultant to key partners within the state and local government through reporting, presentations, state conferences and tradeshows
• Develop and implement strategic plans around: retention and growth of existing and new services; relationship management and partnerships to foster ties with government agencies, third parties, national associations; and customer experience (CX) - human centered design, government and user needs, and industry trends to grow solution adoption and develop new services.
• Seek out and implement improvements to all aspects of the business to maximize revenue growth, efficiencies and cost reduction.
• Develop and maintain a productive working relationship with state executive and senior level project sponsors/stakeholders and key agency partners, maintaining positive satisfaction levels.
• Conduct research and analysis into future plans and needs of targeted agencies/customers.
• Maintain open communications with senior management, providing regular updates on contract, key projects and operational processes.

Qualifications

• Undergraduate degree
• Minimum of five years' related job experience
• Experience with Agile development methodology a plus, including sprint planning
• Web application project management and PMI certification preferred
• Excellent customer service skills, including solid verbal and written abilities
• A demonstrated history of strong leadership and organizational skills

Experience Requirements:

• Business Operations and Personal Abilities
• Minimum of 5 years of experience working with leaders in an executive setting
• Experience with developing business use cases and strategic plans
• Experience collaborating with large project teams
• Exceptional presentation and communication skills
• Ability to work independently and be self-driven in a fast-changing environment
• Good technical understanding and working knowledge of large scale, data driven web/mobile applications
• Experience developing networks to cultivate new relationships and identifying potential partners/customers
• Experience managing on-going customer/vendor/partner relationships
• Proven ability to collaborate with internal stakeholders, customers, and third-party partners

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.