New 
Application Support
 TEKsystems | |
$30.00 - $35.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Illinois, Chicago | |
 Jun 05, 2025 | |
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*Description*
Our client is looking for a Lead Application Support Analyst to join their team! *Responsibilities Include:* * Handle complex application issues that require escalation beyond Level 1, such as software configuration, data-related concerns, and integration challenges. * Utilize diagnostic tools and log analysis to determine root causes and implement effective solutions, coordinating with third-party vendors when needed. * Continuously monitor application performance to detect trends or potential disruptions, ensuring reliable service delivery. * Conduct regular maintenance and system reviews to keep applications running smoothly, particularly during peak usage periods. * Work closely with IT teams and vendors to test new software releases and updates. * Support the rollout process by assisting with communication, planning, and training to minimize impact on users. * Ensure seamless integration of applications within the system, resolving connection issues and maintaining proper data flow. * Develop automation scripts to streamline repetitive support tasks and improve efficiency. *Top Skills Details* 1) 3+ years of Application Support experience 2) Familiarity with ticketing systems 3) Knowledge base creation and technical documentation experience 4) Application support in an enterprise environment *Experience Level* Expert Level *Pay and Benefits* The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |