Technical Services Representative

• Communicate competitive information, new products and selling issues to Sales Force.
• Communicate extended product knowledge in General Industrial markets and technologies.
• Manage product test runs at designated customer facilities.
• Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers' facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.

FORMAL EDUCATION:

Required:

• High school education or equivalent is required.

Preferred:

• Prefer a bachelor's degree in a business-related field.

KNOWLEDGE & EXPERIENCE:

• Strong communication and interpersonal skills and the ability to work with all levels of internal and external contacts.
• Ability to interface effectively with sales, technical and manufacturing management required.
• Training and utilization of project management techniques, value selling, and six sigma tools required.

Preferred:

• Technical experience within the paints and coatings industry.
• General Industrial experience and/or knowledge.