Senior Content Designer - UX Writing (Agent Tools)

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

This position is not eligible for immigration sponsorship.

BE PART OF THE CONNECTION

As a Sr Content Designer, Are you ready to craft compelling in-product messaging for mobile apps, set-top box apps, responsive websites, and interactive program guides? In this role, you'll create cross-platform messaging that enhances user experiences across various applications. Collaborate with multiple teams to design innovative solutions and support new and existing features, ensuring seamless and engaging interactions for our users.

WHAT YOU'LL BRING TO SPECTRUM

• Actively and consistently supports all efforts to simplify and enhance the agent and customer experience
• Enhance the user experience of a product by crafting content to fit product needs such as product copy, instructional text, UI labels, error messaging, etc.
• Responsible for consistent cross-product messaging across all digital channels (i.e. agent-facing tools, web, mobile, TV, wearables, print, voice)
• Responsible for creating copy that works as part of a UX/UI design solution that is engaging and effective to help achieve business goals.
• Function as the liaison with product managers, designers and developers to understand and write content that meets business and technical requirements.
• Creates and adheres to voice, tone, style and brand content guidelines.
• Accepts editorial feedback from stakeholders and peers and be great at incorporating feedback received into the work product. In addition, to be able to offer design feedback to UX/UI designer-peers where appropriate.
• Advocate for the customer experience within the organization.
• Ownership of content/voice/tone of one or more products.

Required Qualifications:

Education:

• Bachelor's degree or equivalent work experience

Experience:

• 6+ years writing experience with at least 50% focus on UX writing
• Experience with common productivity and design tools (MS Office, Adobe Creative Cloud, etc.)
• Experience or understanding of basic UX/product design principles
• Experience leading creative projects

Preferred Qualifications:

• Experience designing content for internal tools or agent-facing applications.
• Familiarity with content systems, design tools (like Figma), and agile methodologies.

Abilities:

• Ability to read, write, speak and understand English
• Ability to collaborate and work well with others

Skills:

• Understands design thinking and user experience design best practices; in particular, understand the difference between copywriting and content design
• Effective written and verbal communication skills
• Effective time management skills and the ability to be self-directed

Work Environment:

• Full Time
• This position is eligible to work in a hybrid work model (combination of in-office and remote days)

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. We aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life.

#LI-SS5