Staff DevOps Engineer

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

This position will support new feature development across the enterprise suite of products. You will be leading and directly contributing to the team working to redefine how we build, test, release and run software.

Staff roles at Teladoc are afforded a high level of autonomy and expected to identify problems, and design, plan, and deliver solutions,

DevOps engineering is critical to building performant, next-generation of Teladoc Health products. If you have an obsessive focus on automation and metrics, building repeatable solutions and enjoy contributing to best of breed technologies, we should talk.

Essential Duties and Responsibilities

• Define a long-term vision for DevSecOps practices that meet the requirements and needs of the commercial platform and application teams.
• Functionally decompose complex problems into simple, straight-forward solutions.
• Analyze code and design flaws to find root causes of errors and assemble systems to pre-empt similar faults in the future.
• Directly contribute to feature implementation related to system integration and CI/CD/CT process-improvement efforts.
• Collaborate with Software Architects on how to best design their cloud applications for optimal scaling including content caching, compute optimizations, continuous integration and delivery pipeline, load balancer setup, and more.
• Collaborate with the Operational, Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommend operational improvements to them.
• Provide technical oversight and guidance to implementation teams, taking into consideration existing system inter-dependencies and the team's adherence to ITIL and other audited regulatory compliance (HiTrust, FedRAMP) programs.
• Influence roadmaps and participate in planning/prioritizationactivities, coordinate work across multiple development teams.
• Advocate DevOps and follow-up on priorities and DevOps maturity/KPIs of product teams.
• Interface with internal and external customers to deploy solutions and deliver workshops to educate and empower them.
• Collaborate with DevOps Cloud Engineering team on cloud infrastructure best practices and vulnerability patching.
• Document systems architecture and design; document processes and procedures.
• Assist in the career development of others, actively mentoring individuals on advanced technical issues and helping managers guide the career growth of their team members.
• Participate in a 24x7 on-call rotation and as an escalation resource.
• Keeps abreast of technical trends and develops and incorporates them within assignments as appropriate; recommends improvements and changes to supervisor and team.

Qualifications Required for Position

• Experience working directly with customers, partners or third-party developers.
• Able to drive a team to achieve goals in a fast-paced environment with tight deadlines and bring recommended solutions to upper management instead of problems.
• Progressive experience in software development, systems; DevOps/Build & release architecture and design
• Experience with complex software, infrastructure project management and software development team management using Scrum/Kanban/SAFe, Agile workflow methodologies
• Experience with design and implementation of CI/CD/CT pipelines using tools like Jenkins, Git, GitLab, Gradle, Maven, Conan, SonarQube, Valgrind, Artifactory, npm, Selenium, Squish, Junit, etc.
• Experience writing automation scripts using scripting languages such as: Groovy, shell scripting (Bash, Powershell), Python or Ruby
• Experience leading initiatives utilizing Infrastructure as Code and configuration management on both bare-metal and virtual environments with technologies such as: Kubernetes, Docker, vSphere, Ansible, Packer or Terraform.
• Experience configuring, managing, and troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location.)
• Experience building and maintaining production systems within the AWS ecosystem and familiarity interacting with the AWS APIs
• Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git, and Jira.
• Experience with monitoring, metrics, and visualization with tools like New Relic, Zenoss, Sensu, Nagios, Graphite, Collectd, Ganglia, etc.
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (internet conference calls, telephone, face-to-face)

Desired Characteristics

• Familiarity with common frameworks, languages and application servers for Webapps, Java, C/C++, Go, or other languages a plus
• 7+ years of experience with Postgres, MySQL, Ruby, Bash, Capistrano, Jenkins, Packer, Puppet, New Relic and Nagios.
• Comfortable navigating ambiguity and using data to drive resolution of issues

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is $170,000 to 180,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025 . Total compensation is based on several factors, including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.