Managing Director, Global Head of Investor Services Technology - C16

Role: Global Head of Investor Services Technology

The Global Head of Investor Services Technology is part of the Services Technology Senior Management Team and is responsible for the day-to-day activities and strategic Technology development of Citis Investor Services functions, which include Custody, Fund Services and Execution Services businesses.

The Investor Services Technology Head will be responsible for a cash budget of approximately $360 million and a global headcount of ~2,100 (inclusive of direct and contract staff), deployed across multiple global locations.

As Citi continues to grow and evolve their global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business.

Job background/context:

The Investor Services business aims to provide institutional asset managers with an end-to-end service proposition for all their banking needs: the Custody, Fund Services and Execution Services businesses are key enablers and differentiators for Citi.

Custody: provides securities settlement and clearing, safekeeping, and asset servicing to institutional clients through a proprietary sub-custody network of 60+ markets and third-party custodians or International Central Securities Depositories (ICSDs) in an additional 40+ markets.

Fund Services: offers comprehensive solutions and cross-product expertise, including fund accounting and administration, middle office, transfer agency, fiduciary services and ETF services.

Execution Services: supports our global clients with a suite of value-added services, including agency securities lending, foreign exchange solutions, and collateral management

As we continue to grow and evolve our global businesses, there is a strong mandate to ensure provision of world class IT delivery and operations, supported with innovation and partnership with the business.

Key responsibilities:

The Investor Services Technology Head will be responsible for the following aspects:

• Lead and manage a large, diverse global technology organization with an annual spend of approximately $360MM
• Lead the strategic roadmap for Investor Services Technology in line with business objective
• Structure the team to ensure greatest impact, efficient use of resource and alignment to business structures as possible. Set a clear vision for the team around roles and responsibilities
• Deliver scale and efficiencies through innovation, process improvement, simplification of the technology stack and strategic outsourcing and vendor partnerships
• To build relationships and manage/partner with multiple senior-level client contacts, act as trusted advisor to both internal and external clients
• Manage the regulatory agenda in line with broader business objectives and working with other key IT and business stakeholders to ensure consistent delivery and prioritization of such initiatives
• Be responsible for and lead risk & control related activities

Development value:

• Highly visible strategic leadership role with senior level contact across CIO and the businesses
• Senior client representative of Citi engaging with senior members of client organization
• Leadership and management of vast and diverse people and process footprint

Knowledge/ experience:

The successful candidate will be a commercially minded, business technology executive who can partner effectively with other senior leaders to drive large-scale, global initiatives across business units and geography.

Successful individuals will have operated as a senior technology executive with a sustained track record of high performance and demonstrated transformational success. They will have demonstrated experience in driving productivity and efficiency initiatives, both standalone and/or with partners, with the ability to test decisions from a strategic perspective.

The role will ideally have a combination of the following:

• Substantial experience in a senior technology leadership role within the functions listed above
• They will be able to demonstrate deep technical expertise and business knowledge and be known within the industry for their experience and track record
• The candidate should be able to build exceptional peer relationships with key stakeholders in the business and form strong and trusted partnerships
• They will be able to balance the need to provide world class technology solutions with the ability to tightly manage costs and ensure clear value and return on any investments
• The candidate will have deep knowledge of industry rules and regulations and an understanding of what best practice means in running large-scale technology environments
• A senior change leader, who recruits, develops, retains, manages, and inspires exceptional diverse talents
• Strong client focus, able to operate as a partner to senior business stakeholders
• Requiring 10+ years in a fast-paced financial services firm understanding the fiduciary responsibilities
• Ability to make tough and difficult decisions and to drive implications with integrity and consistency
• Ability to operate in Global Matrix Environment
• They will also develop external relationships to maintain a point of view on competitors and their operations
• They will be a strong communicator of strategy, goals and status
• They will be an innovator and able to influence the required change to execute

Skills:

The successful candidate will be a strategic engineering leader who has a proven track record of working closely with senior business partners and multiple stakeholders. They will be seen as a trusted advisor to senior business partners as well as to peers due to their strong mind-set in terms of risk & control, financial management and delivery, and experience maintaining stability across operating and client facing platforms.

Additionally:

• Proven ability to operate through influence
• Able to successfully navigate a large, global organization
• Resilient, able to adapt to change and implement changes rapidly while always seeking continuous innovation and improvement
• Exceptional ability to rank strategic and operational choices willing and able to be hands-on and hard working
• Superior organizational skills and an affinity for detail. Able to simultaneously manage multiple, mission-critical projects and the flexibility to adapt to changing priorities

It will be important to possess:

• A mature and focused character, able to work alongside the top team who are intimately involved in the delivery of a world class technology service
• The ability to establish and build trust with professionals throughout the business and IT as a leader, an advisor and a business partner to the organization with a clear customer orientation
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint
• Significant energy and ability to function in an intense environment demonstrating initiative and operating with an owner-minded attitude
• A results driven manner, determined to achieve agreed goals, demonstrating significant decision making capacity
• Ability to conceptualize aspects of the organization's model and its future development.
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels
• Exceptional communication and presentation skills with the ability to persuade.
• Strong value system and sense of ethics

Qualifications:

Degree in Computer Science, Information Technology or related discipline. Advanced degree preferred.

Competencies:

Strategic Thinker / Business Process Transformation / Innovation via emerging technologies / Influencer / Results Oriented / Decision Maker

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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