New

Service Desk Analyst

TEKsystems
$19.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, St. Cloud
Jun 06, 2025
There's currently a Service Desk Analyst opportunity available with a growing company in St. Cloud, MN. This will be on-site 100% in St. Cloud, MN and start as a 6 month contract to hire. Hoping for candidates with a flexible schedule as the client solidifies a shift. Planning for 36-40 hours of work per week. Open to individuals with a variety of IT experiences. Feel free to apply if you'd like to learn more. Top Skills: -1-2 years of IT experience (i.e service desk, hardware depot, desktop support) -Experience supporting Microsoft Office Suite (versions 2013 and 2016) and email systems, Microsoft operating systems including Windows XP, Windows 7, Windows 10, Server 2012 & Server 2016, & working knowledge of network protocols and network devices including hubs, switches, routers and firewalls. -Strong interpersonal skills are a MUST. -Exposure to Point of Sales Systems (even outside of an IT role) - they operate on NCR products. Description The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team members, as necessary. This position is expected to follow up with end users appropriately throughout the communication and resolution process. Candidates will support internal users as well as users within their store and retail locations. Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Windows, Technical support, Ticketing system, Password reset, Application support, Microsoft office, Phone support Additional Skills & Qualifications oAssociate's degree (pending or completed) or equivalent in Information Technology or related field from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. oIT Support role experience is preferred. Pay and Benefits The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in St. Cloud,MN. Application Deadline This position is anticipated to close on Jun 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.