New 
IT Support Analyst (Part Time)
 TEKsystems | |
$21.00 - $25.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, California, Santa Clarita | |
 Jun 06, 2025 | |
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*Position Overview*
This is a part-time role for someone available to work one day a week-ideally Mondays during first shift-for 8 hours. The IT Support Analyst will assist internal users by diagnosing and resolving technical issues efficiently. This person will escalate more complex problems to the appropriate IT team members and help prioritize support requests. Strong communication skills and a customer-focused mindset are essential, especially when working with non-technical users. The role also involves documenting solutions and training others on best practices. *Key Responsibilities* * Troubleshoot hardware issues using a structured approach and technical documentation. * Report recurring problems to engineering for long-term resolution and documentation updates. * Coordinate equipment repairs and replacements to minimize downtime. * Set up and test hardware at user locations. * Escalate unresolved issues to technical leads or managers. * Meet service performance goals, including ticket response times and asset management. * Stay informed about related IT initiatives to align with broader goals. * Support critical non-standard applications as defined by IT leadership. * Troubleshoot local network issues and escalate when necessary. * Serve as a technical resource and partner to internal users. *Tools & Technologies* * Desktop and mobile devices * Google Workspace (formerly G Suite) * Video conferencing tools * Ticketing systems * Windows 10 * Microsoft applications *Qualifications* * At least 2 years of experience in IT support * Strong customer service skills * Willingness to occasionally work evenings or weekends * Proficiency with Windows operating systems and corporate networks *Pay and Benefits* The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Santa Clarita,CA. *Application Deadline* This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |