Office Manager

The Office of Admissions is responsible for identifying, cultivating and recruiting applicants for UNCSA. Admissions serves as the first point of contact for prospective students and families. Employees in the Office of Admissions respond to requests for information about programs of study, conduct campus tours, coordinate and arrange group tours, organize and host Fall and Spring Preview Day events. The department will process all applications for admission and all required materials within a CRM system (Slate). The Office of Admissions works with each conservatory to coordinate, organize and manage auditions and interviews. Admissions will communicate deadlines, application requirements, event dates, tour information and answer various questions from prospective students, applicants and families via phone, email, letter or in person. In addition to working collaboratively with the five arts conservatories that comprise UNCSA, the Office works closely with the Office of the Registrar, Financial Aid, Academic and Student Affairs, and other areas on campus.

Positions in this banded class are characterized by their performance of a variety of administrative, secretarial, and office support duties. Positions require knowledge of the office or work unit policies and procedures in order to communicate information involving programs, functions, and services. Duties performed may include preparation of documents and reports, the use of office technology, compiling records, organizing and maintaining files, posting information, greeting/referring/assisting visitors/clients/staff/others, mail distribution, and photocopying. The completion of work often involves a public contact role to obtain, clarify, or provide information regarding activities of the work unit or program. Positions may serve as the primary staff assistant to a department or program manager.

Monday - Friday
8:00 am - 5:00 pm, occasional evenings and weekends

The Office Manager is a member of the Admissions team responsible for performing high level administrative duties, working closely with a wide range of constituencies both internal and external in the professional support of the Vice Provost for Enrollment Management and the Office of Admissions. Responsibilities include:

Graduation from high school; or an equivalent combination of education and experience.

If no applicants apply who meet the required competency level and training and experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures Requires knowledge of organizational structure, functions, and services, programs, office procedures and practices.

Performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in-depth knowledge of a variety of complex processes and procedures.

Integrates varying software applications and systems for information and records purposes.

Independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, nonstandard issues and problems. Assumes responsibilities for and manages the results of decisions. Coordinates and facilitates solutions with other work units.

Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to non-standard situations. Communicates expectations to other employees, which may include formal/informal training.

Independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation.

The University of North Carolina School of the Arts is an equal opportunity and affirmative action employer and all qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetic information, national origin, race, religion, sex, sexual orientation, national guard, or veteran status. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy and you will not be considered for the position. The UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.

EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu