Targeted Marketing Coordinator (Temporary)

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

This is a temporary position that will last for about 6 months.

Job Summary:

Support the implementation of marketing programs, including but not limited to direct mail, telerecruitment, eMarketing, and broadcast voice messaging. Provide operational support for marketing and communications activities within or across applicable systems to include projects, feedback activities, and/or data initiatives. Provide excellent customer care and ensure satisfaction by addressing information requests, resolving complaints, and/or altering records to ensure accurate information. Contribute to goals to maintain the organization's image.

Key Responsibilities:

• Perform complex operational support or administrative duties leveraging one or multiple systems/databases with little supervision, exercising confidentiality, independent discretion, and judgment.
• Prepare reports and studies as requested, following communication and/or applicable protocols.
• Perform audits to ensure accurate communication within guidelines and regulations.
• Produce presentations or other documents as needed.
• Work with multiple databases and/or systems to conduct data entry, generate lists, and assist with various printing needs to support marketing activities.
• Assist data entry staff with information and training as needed.
• Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed.
• Resolve issues directly and/or work with staff to escalate and resolve quickly to ensure satisfaction.
• Develop, coordinate, and execute the response to a request, including direct contact with the requestor.
• Provide excellent customer service at all touchpoints.
• Identify and execute on appropriate escalation paths for work activities as needed.
• Coordinate activities with peers to ensure streamlined touchpoints throughout the customer care experience.
• Audit customer care touchpoints to ensure efficiencies and excellent customer service.
• Lead special operational initiatives as needed to achieve business objectives.
• May specialize in one or more operational elements to support marketing campaign implementation.

Qualifications:

• High school or equivalent with specialized business or administrative training required.
• Minimum 3 years of progressively responsible operational experience or equivalent combination of education and related experience required.
• Experience in Customer Relationship Management in marketing organizations is preferred.
• Advanced level of computer skill proficiency, including knowledge of word processing, spreadsheet and database applications, website/internet tools, and Microsoft Office applications, is required.
• Demonstrated ability in providing operational support and/or customer care required. Exceptional interpersonal skills and the ability to deal with all levels of staff, media, volunteers, donors, and the general public is required.
• Excellent verbal and written communication skills, strong organizational skills, and technical skills required.
• Ability to work independently and maintain confidentiality.
• Ability to work on a team.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights