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Engagement Support Services Supervisor

Plante Moran
monthly base range is as follows: $7,708.33 - $11,583.33
life insurance, sick time, flex time, 401(k)
United States, Michigan, Southfield
Jun 09, 2025

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

Your role.

Your work will include, but not be limited to:

  • Coaching and Development
    • Develop and lead individual professional growth and performance meetings with staff to review overall productivity, performance, security reviews, and evaluated tasks in addition to addressing any other current individual or team topics.
    • Provide real-time and/or side-by-side operational coaching, live monitor tasks, review completed tasks, and run/analyze reports for continuous improvement of staff performance.
    • Share job knowledge and best practices of Management functions with Team Leads and peers for their continued development.
  • Leadership
    • Build, establish, and maintain open lines of communication with team, peers, trainers, engagement teams, functional departments and/or vendors to facilitate problem solving.
    • Act as a catalyst for ongoing change and growth by continually challenging systems, processes, and procedures with the result being increased efficiency.
  • Operations
    • Manage a range of non-task activities for staff including huddles, completion of firm courses, and special projects.
    • Increase staff efficiency by monitoring tasks and using metrics to make real time adjustments to specialist schedules and communicating areas of concern to Leadership team.
    • Maintain familiarity with systems, applications, and procedures.
  • Client Service
    • Monitor survey results and respond to client feedback, identify opportunities for improvement, and share with Leadership.
    • Ensure that client questions and problems are resolved properly and quickly.

The qualifications.

  • 5+ years of customer service experience required
  • 3+ years of leadership/supervisor experience preferred
  • Demonstrated effectiveness in managing operational requirements and procedures
  • Proven record of developing and coaching high-performing service teams
  • Strong attention to detail and ability to multitask

What makes us different?

On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.

Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

For Colorado & Illinois Applicants:

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of employment in addition to limited paid time sick time. Seasonal staff are not eligible for benefits.

Compensation is commensurate with technical skills and experience is provided in accordance with applicable state requirement. Compensation information posted is based on a position being located in the state of CO or IL. Please review theposition location for theapplicable geographic location.

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.

Colorado monthly base range is as follows: $7,708.33 - $11,583.33
Illinois monthly base range is as follows: $7,958.33 - $11,958.33

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