Implementation Coordinator (Eastern or Central US Time Zone)

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We're a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we're adding more every day. We've been named to the "GovTech 100" for eight years running, and we're on BostInno's "50 On Fire" list, as well. ClearGov also earned a place on the Inc. 5000 list of America's Fastest Growing Companies for four consecutive years: 2021, 2022, 2023 and 2024.

The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
  

We are seeking a detail-oriented and proactive Implementation Coordinator to bridge the gap between Sales and Implementation. This role is critical in ensuring a smooth and informed transition from contract signing to project kickoff, as well as maintaining engagement with clients who delay implementation for extended periods.

This role will also own the new client setup process which includes enabling subscriptions in our back office, creating data tickets for our Data Onboarding team, and updating Sales and Client Success platforms.

• Attend final sales calls with the Sales team and clients to capture key implementation details, requirements, and expectations
• Document and relay relevant implementation information to internal stakeholders (e.g., Client Success Leadership, Implementation Managers, and Solutions Advisors)
• Serve as the primary point of contact for clients in the post-sale, pre-implementation phase, building trust and maintaining momentum
• Develop and execute personalized communication plans for clients delaying implementation to keep them engaged and aligned
• Monitor client readiness and proactively coordinate next steps to ensure timely onboarding when appropriate
• Collaborate with Sales and Client Success teams to ensure client information is accurate and up to date
• Own the client setup activities including enabling subscriptions in the back office, submitting requests to the Data Onboarding Team, updating the CRM and CSP systems
• Play a supporting role in our At-Risk Client Workflow by reaching out to clients with stalled implementations through outbound phone calls and emails, helping re-engage them and support their progress
• Coordinate the scheduling of follow-up meetings, training sessions, or transition calls
• Maintain detailed records of client touchpoints, timelines, and potential risks in Client Success Platform (CSP) and project tracking systems.

• 2+ years of experience in client-facing roles such as Sales Support, Customer Success, or Implementation Coordination
• Excellent communication and interpersonal skills, with a strong ability to build rapport and maintain long-term client relationships
• Highly organized with strong attention to detail and the ability to manage multiple clients and timelines simultaneously
• Proficient in CSP systems (e.g., ChurnZero, Gainsight, Salesforce, HubSpot)
• Ability to work cross-functionally and adapt to evolving client needs and internal priorities
• Ability to manage outreach efforts across multiple clients with limited supervision

• Self-motivated, self-starter with a zeal to win
• Great communicator; strong oral and written skills
• Ability to think creatively and innovatively
• Hands-on problem solver who enjoys cracking difficult nuts
• Quick study - able to pick up and apply new concepts in a hurry
• Track record of achievement
• Enjoys working on and helping to build outstanding teams
• Demonstrates an entrepreneurial spirit and gets stuff done
• A sense of humor and don't take themselves too seriously

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

• In the spirit of transparency, we are excited to share the base salary for this position is $55,000 - $70,000 exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

• Competitive Salary
• Equity Package
• Quality Medical, Dental, and Vision Insurance Plans
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short and Long Term Disability Insurance
• Life Insurance
• 401K Plan with Match
• Flexible Personal Time Off Policy
• 3 Floating Holidays (in addition to 10 Holidays Observed)
• 2 Volunteer Days Off
• Parental Leave
• Employee Referral Bonus
• Annual All Hands In-Person Event

• Interested candidates should apply here: https://cleargov.applytojob.com/apply/7mYTDOhTRN/Implementation-Coordinator-Eastern-Or-Central-US-Time-Zone
• ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.

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ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.