Senior Quality Assurance Analyst

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

The senior quality assurance analyst (senior QA analyst) requires strong attention to detail, solid critical thinking skills, and collaborative teamwork skills. The senior QA analyst is responsible for gathering and analyzing data from WGU course development and limited release initiatives. This work includes facilitating established QA processes, monitoring the completion of QA feedback action items, and collating data to confirm courses are ready for student engagement.

Location: This position requires you to work at our headquarters, 4001 South 700 East Salt Lake City, UT 84107. You would work a hybrid schedule in the office 4 days a week with one day remote.

Essential Functions and Responsibilities:

• Mentors and develops colleagues within the QA team.
• This individual will track the QA process throughout the development cycle for all new courses and significant course redevelopment.
• Communicates step-by-step QA requirements to multilevel stakeholders, including providing detailed access instructions and credentials.
• Acts as the point of contact for reviewers and stakeholders during the QA process, providing training and support as needed.
• Liaises with the subject matter expert (SME) recruitment team and external SMEs facilitates SME introduction to working with the WGU QA team, and acts as a resource throughout their engagement with QA projects.
• Facilitates the development team's review and implementation of QA feedback and maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database.
• Assists in planning and delivering limited release courses for student testing.
• Monitor's student and mentor feedback from limited release for final course approval.
• This individual cultivates the following essential skills: professionalism, quality control, adaptability, positive attitude, dependability, courteous and timely communication.
• Ensures quality standards and WGU's vision and mission reflect all aspects of the student experience.
• Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders involved in the QA process.
• Trains on and helps SMEs with the processes and tasks associated with quality evaluation.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• A successful candidate must have the ability to work independently and be self-motivated.
• The QA analyst works closely with internal and external stakeholders, researching and incorporating current industry trends, proven instructional strategies, and quality measures into the development process.
• The QA analyst collaborates with internal and external stakeholders to ensure the quality of course competencies and objectives.
• The senior QA analyst will ensure best practices are utilized across the QA team and provide general mentorship of QA analysts and associate QA analysts.
• The QA Analyst is responsible for the success of several simultaneous projects, assessing risk, reporting progress, and communicating effectively with stakeholders to promote collaboration and accountability.

Competencies:

Organizational Impact:

• Works to achieveoperational targetswithin job areas impactingdepartment, function, oroffice results.
• Work is performedindependently onmoderately complexprojects and assignmentswith some guidancerequired for directionand complex tasks. Setsobjectives for oneself to meet the goalsof projects orassignments.

Problem Solving & Decision Making:

• Responsible foremploying adjustmentsor recommendedenhancements tosystems and processes tosolve problems orimprove the job area's effectiveness while leveraginga systems-thinkingapproach.
• Problems faced mayrequire an understanding ofa broader set of issuesand job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

• May provide guidanceand assistance to entry-level professionalsand or supportemployees.
• Demonstrates the WGUleadership principles inall aspects of service tostudents, employees, andpartners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree and 2+ years of related experience, or an advanced degree without experience.

Department Specific Minimum Qualifications:

• Experience with online instruction and adult learning models
• Knowledge of learning theory and student learning styles
• Experience with online learning technologies and pedagogies
• 3-5 years' experience in process or workflow management, or equivalent
• 1 year experience in quality assurance

Preferred Qualifications:

• Familiarity with JIRA and Salesforce preferred
• Experience in Quality Matters and other QA industry standards preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

#LI-TA

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.