Customer Relations Support Rep I

Posting End Date:

Employee Type:

Are you customer service oriented? Are you comfortable with responding to customers' inquiries and acting accordingly regarding billing, credit, or service work.? If so - our Customer Relations Support Rep I role is right for you!

Apply today!!

Here's what you will do:

• Visit customer premises to deliver termination notices.

• Perform gas service disconnection at customer premises for accounts that have not responded to termination notices.

• Conduct service diversion research and investigations.

• Coordinate with Operations for removal and/or setting meter for instances of service diversion.

• Handle the entry of billing charges for service diversion cases and make necessary adjustments.

• Practice extraordinary customer service in performance of duties.

• Issue service orders, determine customer priority, schedule the workload and appointments.

• Perform meter reading tasks according to primary duties.

• Refer customers with credit problems to available help.

• Promote, explain, and set up customer service programs.

• Respond to emergency calls and issue appropriate orders.

• Discuss customers' financial situation regarding previous service bills from the company.

• May represent company in court appearances and work with local law enforcement, as necessary.

• Perform DOT inspections on meters.

• Investigate and research meter transponder issues.

• Prepare daily activity reports.

Who you are:

You have:

• Up to 2 years of directly related experience with a High School diploma or GED.

• Basic knowledge of department principles and practices.

• Basic knowledge of customer service programs and products to assess customer needs.

• Basic knowledge of and ability to use a personal computer and related software that meet department needs.

• Basic knowledge of basic math to add, subtract, multiply, and divide and to perform the four operations with decimals and fractions.

• Basic knowledge and ability to use good telephone skills and etiquette.

• Skill in relating interpersonally with internal and external customers.

• Skill in using hand tools.

You can:

• Communicate effectively orally and in writing.

• Handle emergencies and stressful situations.

• Understand and complete written and oral instructions.

• Interact with others, to communicate clear instructions and evaluate results.

• Prepare correspondence to customers using prescribed format and conforming to all rules of grammar and punctuation.

• Contribute to a positive work environment

You are:

Working Conditions:

• Office Work Environment 76 -100%

• Travel Up to 25%

• Cold Up to 25%

• Heat Up to 25%

Dominion Legacy Pay Grade - N35

Enbridge Gas Utah provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home two days a week. Role requirements determine your eligibility for each option. #LH-Hybrid #joinourteam

Physical Requirements include but are not limited to:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Company paid international relocation assistance is not offered for this role.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com