Patient Access Representative

TEKsystems
$20.50 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan
United States, Michigan, Detroit
Jun 11, 2025
Job Title: Patient Access Representative Location: Detroit, MI Schedule: 11:00 AM - 7:30 PM \| 32 hours/week (with potential for additional shifts) Compensation: $19.00/hr + $1.50/hr shift premium = $20.50/hr Shift Requirements: Every other weekend and holiday availability required Training: Full-time (40 hours/week) during training period, 32 hours a week with potential for more! Position Summary: The Patient Access Representative plays a vital role in the Emergency Department by ensuring efficient and accurate patient registration and check-in. This position requires a high level of customer service, attention to detail, and the ability to thrive in a fast-paced, high-volume environment. The representative will be responsible for collecting and verifying patient information, insurance details, and payments, while maintaining a professional and compassionate demeanor. Key Responsibilities: * Greet and assist patients in a courteous and professional manner * Complete full patient registration, including demographic and insurance information * Collect co-pays and provide financial liability education to patients * Ensure accurate documentation and scanning of required legal and medical forms * Verify insurance eligibility, benefits, and obtain necessary authorizations * Perform scheduling for diagnostic procedures and post-discharge care as needed * Maintain compliance with hospital policies and regulatory standards * Navigate the Emergency Department to support patient flow and registration needs * Collaborate with clinical and administrative teams to ensure seamless patient experiences Qualifications: * Minimum typing speed of 35 WPM * Proficient in data entry and use of PC/CRT/printer systems * Strong customer service and communication skills * Ability to work effectively in a high-pressure, fast-paced environment * Completion of a Medical Terminology course required * Familiarity with third-party payor requirements and compliance standards preferred * Experience with EMR systems and hospital registration processes preferred * Ability to interpret physician orders and insurance documentation accurately * Must be able to work in multiple patient access service areas, including the Emergency Department Preferred Skills: * Medical office or hospital experience * Knowledge of medical insurance and co-pay procedures * Strong interpersonal and negotiation skills * Team-oriented with a collaborative mindset Pay and Benefits The pay range for this position is $20.50 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Detroit,MI. Application Deadline This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.