MGR AGENCY SERV PARTICIPANTS
This position is responsible for driving the servicing optimization of this function through transformation initiatives as well as overseeing the daily production activities for Comerica's commercial loan syndicated loan portfolio. This includes both the Agency services function as well as deals where Comerica is a participant/member.
The Syndications servicing teams are national, fast paced, highly visible teams serving as the primary day-to-day processing team for the bank's Syndicated businesses which are the largest and most complex lending portfolios in the bank. Servicing teams are responsible for all loan processing, loan monitoring and loan reconciliation with participant and agent banks.
This role will provide leadership and oversight assuredness that all required financial and administrative transactions/financial postings, typically multi-million dollar, are appropriately reflected in the Bank's systems (AFS) and recorded on an accurate and timely basis for all three entities involved in a syndicated deal (customer, Comerica portion and member banks/participants). Often these time commitments are memorialized in the executed legal documents and there are financial penalties for missing thresholds. This manager will interact with and influence internal stakeholders and partners involved in syndicated loan activities to implement process improvements, identify, and mitigate risk and provide support for business growth.
The Commercial Lending Syndications Senior Operations Manager role provides leadership and oversight of a team that handles daily administration of roughly $34 billion in loan commitments. These loans tend to have the most complex structure and schedules and requires that colleagues are proficient at reading loan documents to ensure structures on the loan system are properly reflected.
Position Responsibilities:
Operations Strategy
- Develop, effectively communicate, and implement strategic and tactical plans to deliver Syndication services that meet corporate objectives.
- Create a consistent national operating model to ensuren the delivery of competitive, quality syndication services to support Comerica's commercial and capital markets activities.
- Drive assessment of existing operations and identify opportunities to move the operations past industry standard toward competitive differentiation.
- Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
- Partner with product management to influence and determine impacts of new offerings and system enhancements.
- Engage with industry leaders, suppliers and financial institutions to understand trends, best practices and influence industry standards.
Production Oversight
- Oversee daily servicing functions to meet Service Level Agreements between loan operations and internal departments and customers.
- Direct activities to ensure a consistent national platform for the delivery of competitive, quality syndication services to support Comerica's commercial activities.
- Execute effective risk management by identifying, managing and mitigating risk through adherence to applicable internal/external policies and regulatory requirements.
- Partner with loan groups on Syndication loan pipelines to proactively manage staffing and influence loan structure if needed to ensure efficient servicing.
- Partner with other internal departments to resolve issues and influence policy or procedure changes.
- Collaborate with external member or participant banks to improve collaboration and resolve issues.
- Develop tools to monitor team performance through an effective self testing program.
- Manage financial plan, monitoring financial expenses and variances, identify opportunities.
- Develop effective communication vehicles to report department performance and actions taken to address service failures.
- Lead with composure during an incident or crisis. Perform effective root cause analysis as well as strategies to recover.
Project Management
- Provide leadership as key stakeholder in projects needed to design and implement the new loan servicing technology (AFS replacement, IVR upgrades/maintenance, ServiceCloud/nCino updates), and thereafter to continuously improve service delivery.
- Participate in projects originating in other business units but may impact the processes and procedures of the Syndications group.
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
- In depth knowledge of market initiatives to streamline and automate processes and servicing.
Talent Management
- Select, motivate and retain high performing talent, cultivating a spirit of teamwork with shared goals and objectives.
- Develop and clearly articulate distinctive strategies to position LTS as a competitive advantage to enable Comerica to reach its revenue growth goals.
- Coordinate with HR and peer operations managers to enhance corporate practices and programs to continuously improve operations management developmental curriculum.
- Provide strategic direction to ensure instructionally sound training programs are delivered to improve operational and targeted technical capabilities that ensure team members are skilled for the future.
- Develop plans to reduce key person dependencies, ensure succession and knowledge transfer plans.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university Accounting or Finance preferred, or relevant experience. Master's Degree preferred
- 8 years of experience in Finance or Commercial Lending
- 5 years of experience analyzing & interpreting complex commercial loan documentation (e.g. Credit Agreements)
- 5 years of experience in Syndicated applications such as AFSVision, ACBS, Loan IQ, ClearPar, Syndtrak, Versana, Intralinks, etc
- 5 years of experience with syndicated loan structures, applicable regulations, risk and industry standard processes
- 4 years of experience in management or leadership
Licenses & Certifications:
- LMA (Loan Market Association) preferred
- LSTA (Loan Syndications and Trading Association) preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
$34 billion in loan commitments. These loans tend to have the most complex structure and schedules and requires that colleagues are proficient at reading loan documents to ensure structures on the loan system are properly reflected.
life insurance, parental leave, paid time off, sick time, 401(k)
Jun 11, 2025