Director, Support Services

Job Profile Summary

This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transpiration to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations. In addition, this role focuses on performing the following Support Services Leadership duties: Controls, directs, and participates in the activities of the organization through a hierarchy of managers and supervisors. Responsibilities also include long-term strategic planning, determining the policies of the organization, and allocating its resources and making decisions regarding organization growth and diversification to accomplish entity's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that directs a department or small unit that includes multiple teams led by managers and/or team Leaders. Responsibilities typically include: ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department, problems faced are often complex and require extensive investigation and analysis, and requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.

Job Overview

This position is responsible to direct and lead the hospital support service departments. The support services departments include Dietary & Food Service, Nutrition, Environmental (Housekeeping/Linen) Service, Transportation (Patient and Equipment) Service, and Customer Service. Responsible for department administration, operation, performance, budgeting, workforce planning and people development. Ensure compliance with all regulatory requirements, infection prevention requirements and public health.

Job Description

Minimum Qualifications:

1. Bachelors degree in Business Administration or related field.

2. Eight (8) years of experience managing support services areas.

Preferred Qualifications:

1. Master's degree in Business Administration or related field.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Direct staff, contractors, and managers in assigned departments to optimize effective, efficient, and compliant operations and to align with the Hospital mission and vision.

2. Provide leadership and strategic direction for the hospital's support service departments.

3. Communicate effectively with all levels of the organization as well as serving as a role model and spokesperson.

4. Ensure compliance with all regulatory requirements.

5. Responsible for operational budgeting and expenditures.

6. Responsible for team development planning and performance evaluations.

7. Build and maintain relationships with other operational departments and leaders.

8. Provide oversight of vendors and contractors including relationship building and compliance with the hospital vendor management policy.

9. Create engaged and high-performing teams.

10. Support individual professional development and growth by delivering timely and constructive feedback.

11. Responsible for strategic workforce planning.

12. Budget resources for the future of the organization's long-term plans.

13. Maintain internal quality control policies, processes, and reporting.

Physical Requirements:

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operating office equipment.

3. Frequently required to speak, hear, communicate, and exchange information.

4. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers, and symbols.

5. Occasionally lift and/or move up to 25 pounds.

Skills & Abilities:

1. Excellent leadership skills.

2. Excellent communication skills.

3. Knowledge of all applicable local, state, and federal regulations related to areas of responsibility.

4. Budgeting, forecasting, and planning skills.

5. Prioritization skills.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.