ServiceNow Platform Administrator / Critical System Maintenance Lead

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. PSI is currently seeking a ServiceNow Platform Administrator / Critical System Maintenance Lead that is responsible for the daily operation, configuration, and performance of the USSS's on-premises instance of the ServiceNow platform. This key personnel role also leads enterprise patch management activities, ensuring that mission-critical systems are secured, updated, and maintained in accordance with government security requirements and operational cadence.

Serve as the primary administrator for the on-premises ServiceNow environment, managing platform stability, configuration, upgrades, and workflows.
• Lead the planning and execution of platform patches, security updates, and version upgrades in coordination with USSS and contractor teams.
• Manage user roles, access controls, and data integrations across ServiceNow modules (e.g., Incident, Change, Asset, CMDB).
• Implement changes in a scaled Agile framework with multiple concurrent modules and release cycles.
• Monitor performance, perform root cause analysis of ServiceNow-related issues, and resolve platform or script errors.
• Document standard operating procedures (SOPs), technical configurations, and maintenance logs.
• Interface with NOC, SD, and SOC personnel to support incident response and service restoration activities.
• Ensure that the ServiceNow instance aligns with DHS and USSS security policies and system hardening standards.
• Lead enterprise patching for servers and infrastructure components, coordinating with operations teams and stakeholders to ensure minimal impact and compliance with vulnerability remediation timelines.

• Active T5 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
• Proven experience administering an on-premises ServiceNow instance in an enterprise or government environment.
• Experience implementing and maintaining ServiceNow modules in an Agile/Scaled Agile Framework (SAFe).
• Strong background in patch management and critical system maintenance for large, distributed environments.
• Familiarity with ITIL processes, including incident, change, problem, and configuration management.

• Experience supporting DHS, DoD, or other federal agencies with high-security requirements.
• Proficiency in scripting (e.g., JavaScript, Glide API) and ServiceNow automation tools.
• Knowledge of FISMA, NIST 800-53, and FedRAMP-related security compliance.
• Experience integrating ServiceNow with vulnerability management tools (e.g., Tenable, Qualys, SCCM).

• Must be able to work on-site in a secure USSS facility in Washington, DC.
• Must be able to sit or stand for extended periods at a workstation or operations center environment.
• May be required to lift up to 25 pounds occasionally, such as moving monitors, cables, or peripheral devices.

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.