Technology Account Management Analyst

TEKsystems
$30.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Jun 14, 2025
Description Job Description Summary This client is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities. As a company, we know that our success is driven by the skills, experience, integrity, and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. The company's mission is to every day, everywhere, use our technology and expertise to make payments safe, simple, and smart. Overview This is a customer-facing training and education program that works with subject matter experts throughout the region to deliver web-based training events to our customers. These events, which span product, operations, franchise, and more, are delivered via Academy on the Web. Our team is looking for a specialist to drive our customer-facing training programs forward. The ideal candidate is passionate, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This key role will help drive usage and adoption of a new customer learning platform which will enable us to offer a wider education curriculum to an increased range of customers to supports their understanding on implementing and maximizing the value that this Client's network, product and services can bring. Role In this role, you will support the team's objectives and our customers in a variety of areas. * Administrative: monitoring the team mailbox, creating new users, actively responding to customer requests and issues, responding to internal requests * Webinar support: create and provide post-session metrics for live webinar events. Some tasks include presenter updates, providing session registration lists, preparing the webinar meeting rooms, manage the training content list, and more. * Support the addition to the learning platform of regional or global learning content which helps support new products, services or processes. * Instructional design and eLearning/curriculum development * Other tasks as assigned. As with all small teams, ideas and creativity are welcomed, especially if you have an eye for design. Skills microsoft excel advanced Top Skills Details microsoft excel advanced Additional Skills & Qualifications All about you * Strong acumen for Microsoft Excel, PowerPoint * Solid experience within a learning and development environment, especially in managing and delivering webinars through Adobe Connect, Zoom or Teams * Experience with instructional design and eLearning development tools such as Articulate, Synthesia, Camtasia, Captivate and/or Storyline * Strong organization skills with a customer-focused mindset. * A proactive team player who tales ownership and is willing to create and share new ideas on how we can improve our customer offering * Previous learning & development, marketing, design and/or administrative experience strongly desired * College degree preferred Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in O Fallon,MO. Application Deadline This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.