Operations Supervisor

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

The Operations Supervisor plays a key leadership role in supporting the seamless day-to-day execution of Food & Beverage (F&B) and Front Office operations. As a cross-functional position, this role is responsible for assisting department leaders in delivering exceptional guest service, meeting department goals, and ensuring smooth shift operations. Serving as the Person-in-Charge (PIC) during assigned shifts, the Operations Supervisor upholds Marriott brand standards and enforces company policies to create memorable guest experiences and foster a high-performing team environment.

Essential Job Functions:

• Serve as the PIC (Person in Charge) for assigned shifts, overseeing either front office or F&B operations.
• Ensure a smooth, efficient, and safe operation during all shifts.
• Proactively respond to and resolve guest concerns or issues with professionalism and empathy.
• Foster a culture of excellence in guest service delivery.
• Monitor staffing levels and assist with shift coverage to maintain service standards.
• Perform and oversee daily opening and closing duties for each department as assigned.
• Assist with onboarding and training of new associates as directed.
• Lead daily pre-shift huddles and communicate shift expectations and priorities.
• Uphold health and safety procedures across all areas of operation.

Hotel Specific:

• Ability to work with a dynamic schedule to align with the needs of business demands
• Compensation: $23.50 -24.50 per hour

Physical Demand :

• Grasp, lift, carry or transport up to 40 pounds and to operate various food and beverage equipment
• Work most of the shift standing and moving about in the restaurants and kitchen areas

• Flexible schedule availability including nights, weekends, and holidays.

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Minimum of 2 years of experience in hotel operations, preferably in both Front Office and F&B.
• Previous supervisory or team lead experience strongly preferred.
• Micros POS knowledge preferred
• Alcohol Beverage Servers Certification required
• Food Handlers Certification required
• OSHA certification or equivalent knowledge of OSHA regulations
• Basic mathematical skills to prepare financial reporting

Spire Hospitality participates in E-Verify*