Group Mgr, Offer Delivery Operations

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Join our team that collaborates using technology and infrastructure to deliver Adobe products through redemption code workflow and Adobe.com for various market routes and programs.

Job Description:

Manage a specialized Product Delivery Operations team supporting Adobe Sales, Business Units, and Marketing.

Lead a versatile team to develop, improve and maintain RTM and programs supporting Adobe and its Global Partnerships team. Support the team in addressing technical issues with redemption codes, promo codes, and product delivery workflows, through outstanding mentorship. Guide the team to enhance processes and infrastructure for smooth customer journeys, with a focus on conversion and retention.

What you'll do

• Manage an independent team supporting Adobe Sales and Marketing via different routes-to-market and programs. These include Retail, Etail, OEM and Affinity routes-to-market, Employee Purchase, CSR non-profit, Complimentary Internal and External programs.
• Partner with the Sales, Marketing, Finance, Product teams, Engineering, Fraud, Legal, and external strategic partner teams to understand the partnership and product delivery requirements of both physical and digital media.
• Manage, coach and mentor an experienced team of six to operationalize new product launches, product changes and educate Customer Care SME's.
• Conduct quarterly check-ins and establish an effective framework for employee growth and job happiness.
• Ensure the team continuously improves processes that support the product delivery workflow and infrastructure which provides flexibility and scalable growth.
• Foster a positive, collaborative team environment.
• Effectively manage 3rd party product delivery vendors.
• Guide Engineering Product Managers on CMEINTAKE JIRA tickets, in progress, to improve ARR and product delivery workflows.

What you need to succeed

• Technical knowledge of all systems and platforms required to Operationalize outstanding product delivery workflows and customer journeys for the individual indirect routes-to-market and Adobe internal programs.
• Outstanding leadership and communications skills required to manage multiple teams, routes-to-market and programs simultaneously.
• Excellent verbal and written communication skills.
• Working knowledge of SSOCM, RCMT, SAP, SKU's, Microsoft products, Sharepoint
• Bachelor's Degree or equivalent experience, including 3-5 years of practical experience.
• A clear and organized vision on how to balance new challenges and the ability to creatively solve them with limited resources.
• Outstanding collaboration skills and ability to work across various business units and job levels to complete on a project with tight deadlines.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.comor call (408) 536-3015.