Warranty Manager

Warranty Manager

Central Power Systems & Services is a privately held company with deep roots going back to 1954.Our Mission Statement isforging long lasting partnerships by providing first class customer support. We live that statement every single day.

We are hiring a Warranty Manager who shares our passion for the products, our desire for continued growth, and our commitment to build more meaningful customer relationships founded on trust and integrity.

PRIMARY FUNCTION

The Warranty Manager at Central Power Systems & Services will be responsible for managing warranty claims processes, vendor interactions, and ensuring compliance with warranty policies across eighteen individual CPS&S locations. This corporate role requires strong analytical skills, attention to detail, and the ability to work collaboratively with over twenty different OEMs and suppliers, to optimize warranty operations.

RESPONSIBILITIES

• Work with leadership to establish and implement warranty policies and procedures to maintain consistency and efficiency.
• Oversee daily warranty operations, including filing and tracking claims with vendors and OEMs.
• Analyze warranty data to assess claim validity, accuracy, and trends.
• Inspect defective products and gather relevant documentation to support warranty claims.
• Maintain and monitor warranty databases for precise recordkeeping and reporting.
• Serve as a liaison with vendors, suppliers, and manufacturers to facilitate warranty claims resolution.
• Develop strategies to improve warranty processing efficiency and reduce turnaround times.
• Conduct internal audits to ensure compliance with company warranty policies and OEM guidelines.
• Train and mentor service advisers on warranty submission procedures and best practices.
• Collaborate with General Managers to ensure timely execution of field modifications.
• Submit annual labor rate increase requests to OEMs based on training requirements and industry benchmarks.
• Stay updated on warranty regulations, industry innovations, and emerging best practices.
• Additional duties to be assigned by General Manager

PREFERRED QUALIFICATIONS

• Strong analytical and problem-solving skills for claims evaluation and resolution.
• Excellent communication and negotiation abilities for vendor and OEM interactions.
• Proven experience in warranty operations, claims processing, or service management.
• Expertise in warranty database management and regulatory compliance.
• Ability to adapt to evolving industry standards and corporate objectives.

GREAT BENEFITS

• Competitive Salary
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with a company match
• Paid Time Off
• Productive Work Environment

WORK CONDITIONS

Central Power Systems & Services is a company that thrives on teamwork. Success requires various professionals in multiple areas of expertise, each doing their own specific role to support our customers. We all do our part, we work hard together, we share market intelligence, and we support each other where we can. We believe working hard and having fun are not mutually exclusive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke-free and drug-free work environment.