Customer Account Specialist

Customer Account Specialist

Company: Rieke LLC

Primary Location: 177 E Colorado Blvd #200, Suite 2032, Pasadena, CA 91105 USA

Workplace Type: Hybrid

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

The Customer Account Specialist is responsible for the
Company's business relationships with specific customers, ensuring that the
needs of the customers are addressed by the organization. The Customer
Account Specialist sets the customers' needs and expectations, communicates
customer-specific initiatives within the Company, recommends & implements
business and product improvements, and holds each functional area within the
company responsible for meeting the business expectations. This position
requires working experience in customer care, supply chain or logistic and ability
to resolve difficult and complex issues with minimal oversight.

Primary Duties and
Responsibilities:

Serve as the primary point of contact for designated customers, addressing inquiries, concerns, and feedback promptly and professionally.
Enter order for production orders, sample orders and color matching orders. Manage and update customer's open order report and inventory list.
Create item quotation and freight quotation to send to customers.
Create mold POs, finalize mold contract and tooling fees with vendors.
Create and send pro forma invoices to customers.
Monitor the status of customer orders and shipments, ensuring timely communication of updates and resolution of any issues.
Collaborate with internal teams to ensure that customer concerns are resolved effectively and proactively.
Make sure customers have no past due receivables and collect past due accounts, if necessary.
Ensure that there is weekly or monthly performance reporting against key metrics.
Implement and champion processes to support TriMas's Operational Excellence framework for performance excellence.
Maintain a thorough understanding of the company's products, services, and competitive landscape to effectively communicate value propositions.
Manage and grow in-house accounts and sales. Support outside sales team.
Work closely with the sales team to develop strategies for upselling and cross-selling products to existing customers.
Develop and maintain comprehensive customer profiles, documenting preferences, needs, and historical interactions.
Coordinate necessary samples sending to customer and collect new innovations in the market.
Cooperate with internal sample team and technical lab to schedule testing, present the report to customer.
For outsourced product and Trimas Packaging/Rieke manufactured products, send artwork proofs, die lines, material specs, MSDS and technical drawing to customers.
Review inspection report before orders ship out of the manufacturer, raise concerns with Quality team and drive to resolution.
Manage project timeline and lead customer approval process.
Develop and document operating procedures. Be able to train team members to effectively use the procedures in their day-to-day roles.
Ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of Trimas/Rieke.
Proactively participate in Monthly Operating Reviews to discuss past, current and forecasted performance, including improvement projects, growth projects and corrective action plans.

This role is required to be on-site 3 days at the Pasadena, CA location. During training, it will be fully on site.

Qualifications

Bachelor's
degree in business, Supply Chain or Management related
Experience in customer service, sales or product development, preferably in a related industry.
Minimum
of 2 years in customer account management, logistic and business
development
Experience
with developing and implementing successful solutions for complex
manufacturing and supply chain problems.
Knowledge
of project management and timeline management
Proven ability to manage multiple priorities and projects simultaneously with minimal oversight.
Excellent
English verbal and written communication skills.
Experience
in CRM system
Product/process
costing.
Forecasting-
financial and operational.
Experience
with Asian based suppliers.
Experience
in the plastics and/or packaging or CPG industry.
Ability
to inspire confidence in customers.
Ability
to effectively influence and lead external suppliers to meet
requirements, including on-time project completion.
Planning
and negotiation skills and the ability to prioritize.
Ability
to work to tight deadlines.

Compensation

In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $85,000-$90,000.

Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.

Benefits

Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.

Click here for more information: www.trimasbenefits.com