International Graduate Admissions Counselor

The International Graduate Admissions Counselor is the primary point of contact for prospective international students from their initial interest until they are accepted into one of Clarkson's academic programs. The counselor guides interested prospects through the application process, and actively communicate with prospects to assure exceptional service. Internally, the counselor maintains records of all interactions, and manages related systems and processes and application processes. The position may require some evening and weekend work, flexible hours and occasional travel. This position is based in Latham, New York.

General Purpose: The international graduate admissions counselor is responsible for guiding interested prospects through the application process; including processing and reviewing applications for admission.

* Engages with prospective international Students from initial interest (i.e. inquiries/leads) through application decision
* Actively communicates with prospects and applicants using phone, text, email, web chat, and other communication channels; and logs all information and interactions in Clarkson's CRM (Slate)
* Follows relevant processes and uses appropriate systems in order to maintain accurate records of prospective students and communications related to their interest in Clarkson
* Explains and advises prospective international students on Clarkson's admission process, program offerings, requirements, and career opportunities for each program
* Represents Clarkson at virtual and in-person events geared towards international prospects interested in Clarkson programs
* Processes applications following Clarkson's admissions practices
* Maintains a detailed understanding and awareness of Clarkson's program offerings
* Coordinates with colleagues in Graduate and Undergraduate Admission to ensure prospects are served by the correct admission team and that all documents received are logged properly.
* Assists Senior Director with processing and paying invoices from international recruitment vendors, especially agencies.

* Perform other related duties as requested by colleagues in other areas, in consultation with supervisor.
* This position requires occasional evening and weekend work, flexible hours and travel.
* Other duties as assigned

Education:
Minimal Education: Bachelor's Degree required

Experience:
Minimal Experience: 1 year, preferably in a sales, customer service, or other higher education role
Preferred Experience: 2 or more years of admissions, recruitment, or sales experience

* Excellent written, verbal, and interpersonal communication skills
* Strong presentation skills
* Ability to work with culturally diverse populations
* Excellent organizational skills and attention to detail.
* Excellent interpersonal skills.
* Proficient in Microsoft Office Suite and Google collaboration tools (i.e. Google docs)

The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Health & Safety: All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff is therefore required to adhere to the University's Health, Safety, and Environmental Policy & Procedures.

DISCLAIMER: The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified.

Special Instructions to Applicants: An equal opportunity/affirmative action employer, Clarkson actively seeks and encourages applications from veterans and people with disabilities.

All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records