Home Secured Loan Processor 1

Under the direction of Consumer Lending Operations management, the Home Secured Loan Processor is responsible for enhancing the credit union's profitability by providing support for processing and funding of all home equity loan products such as Express Mortgages, Fixed Term Home Equity Loans, and Home Equity Lines of Credit. This position is fast-paced and assists members in a quick turn time and provides excellent member service.

• Loan Processing & Documentation
  
  
  
  • Process consumer home-secured loans, ensuring accuracy and regulatory compliance.
  • Prepare and complete Early Disclosures and Closing Disclosures for Express Mortgages, Home Equity Loans, and HELOCs.
  • Generate and review loan documents for all applicable consumer home loan products.
  
  
  
  
• Loan Review & Risk Mitigation
  
  
  
  • Analyze title reports, appraisals, property valuations, flood determinations, and homeowners insurance to ensure the credit union's secured position.
  • Request and manage subordinations and satisfactions from external entities.
  
  
  
  
• Loan Funding & Booking
  
  
  
  
  • Review closing documents for completeness and compliance prior to funding.
  • Book and fund Express Mortgages, Home Equity Loans, and HELOCs.
  • Process payoff checks and letters via mail or wire.
  • Set up internal transfers and ACH payments.
  • Record all mortgage-related documents accurately and timely.
  
  
  
  
• Member Interaction & Support
  
  
  
  
  • Coordinate and schedule member closings; provide clear closing instructions to members and lenders.
  • Process DocuSign loans, including member outreach to review loan terms, repayment options, and documentation.
  • Respond to inquiries via the Home Secured Processing hunt group to support members and frontline staff.
  
  
  
  
• Operational Excellence & Compliance
  
  
  
  
  • Independently manage personal work queues and prioritize tasks based on urgency and member needs.
  • Consistently meet performance metrics and service level agreements.
  • Adhere to all internal policies, procedures, and applicable laws and regulations.
  • Maintain a focus on continuous improvement and operational efficiency.
  
  
  
  

• Assist with additional projects and other duties as assigned by departmental leadership
• Complete trainings as assigned by Credit Union
• Disburse Mail
• Ability to work in a fast-paced environment and adapt to different areas of Consumer Operations daily/weekly
• Basic mathematical skills required

Job Specifications

1. Minimum combined two years experience in at least two of the following areas: financial environment, mortgage processing, lending, retail, or relevant business/customer service setting
2. Associate degree preferred
3. Ability to obtain NMLS number is required
4. Requires the ability to follow-up on problems presented to members and coworkers using a customer service approach including use of investigative problem solving
5. Basic Knowledge of laws and regulations that of Consumer Lending
6. Basic knowledge of Microsoft Word, Excel, and Outlook
7. Understand RESPA/TRID, flood, and Reg Z as they apply to lending

While performing the duties of this job, the employee is continuously required to sit or stand at a desk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 10 pounds.

Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours required on a rotational basis.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.