Human Service Worker V

This position will be assigned to the Department's office located in Fairfax Virginia. The Quality Control (QC) manager oversees two Quality Control units, Centralized Appeals Team, and the Fraud and Collections Unit. This position oversees multiple program audits each year, including testing phases, interfacing with auditors, completion of audit documents, and remediation with program staff. Audit documents require an understanding of audit terminology, the ability to interpret PBC lists, complete process & control documents and write corrective action plans/agency responses for the Division Director. The QC manager works with the Quality Triad on identified performance problems to ensure detection, training, and process improvements result in better performance and quality case work. Responsible for all state Quality Control requests, preview of requested cases for potential deficiencies, timely compliance with requests, Special Corrective Action Reports, and monitoring of error findings for use in training as part of the staff meetings. Monitors available reports for the division to assess any areas of performance that affect compliance with timeliness and accuracy standards. This can include analysis of factors affecting performance, such as system errors, process, staff tenure & understanding, and productivity. Responsible for the execution of special projects (as needed) for the division. Interfaces with the state representing the division in meetings, calls, and vetting broadcasts and local guidance interpretation for our workers. All Random Moment Samples or (RMS), are centralized under the QC manager for the division.

Recognizes potential risks to workflow, timeliness, and quality, before they negatively impact the division. Monitors communications and tools released by the state for local usage, impact, and functionality. Analyzes comprehensive data reports and spreadsheets to monitor compliance. Performs advanced level professional duties including development, implementation and administration of consistent policies and procedures to ensure compliance with federal, state, and local regulations for public assistance programs. Establishment and maintenance of effective working relationships with community organizations and stakeholders; and ongoing review of program operations to make recommendations for improvement. Provides supervision and assistance to supervisors and caseworkers in the offices. Serves as primary contact for direct program and service issues. Responsibility for quality assurance, customer satisfaction, program outcomes and program evaluation. Works with other DFS divisions, County human service agencies, the faith community, schools, community-based organizations, and other service providers to meet the needs of the client population served.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Assists staff in achieving performance expectations through training, timely feedback, program improvement, and mentoring;
Ensures staff and contract workforce development providers are working well together in delivering supportive services to clients;
Monitors performance and participates in the evaluation of contract workforce development providers;
In collaboration with other agency staff, analyzes data on outcomes and prepares program evaluations;
Participates in the development and implementation of consistent policies, procedures, and systems to provide for an effectively managed program;
Establishes and maintains an effective liaison with community and County resources that impact the delivery of supportive services;
Conducts public presentations and seminars related to programs and services;
Supervises a team of program supervisors;
Monitors performance and outcomes of staff against goals and objectives of the program;
Conducts regular individual conferences with line supervisors to discuss problems and monitor progress.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of federal, state, and local laws governing public assistance and welfare reform;
Knowledge of social, economic, health, and cultural factors which can serve as barriers to employment;
Knowledge of human behavior;
Ability to plan, coordinate, manage, and evaluate human service programs;
Ability to recognize and implement best practice approaches to service delivery;
Ability to make decisions and solve administrative and professional problems arising in the unit's operation;
Ability to provide ongoing, timely, and constructive feedback to staff regarding performance and progress toward accomplishment of goals;
Ability to develop, recommend, and implement program policies and procedures;
Ability to establish, model, and maintain effective working relationships with clients,
co-workers, contracted personnel, community groups, and the general public;
Ability to make public presentations;
Ability to communicate effectively, both orally and in writing.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited college or university with a bachelor's degree in psychology, sociology, human resources, education, or a related field; plus four years of professional human services experience (e.g., in public assistance programs, employment counseling, job skills training, or a related field), including one year experience in a supervisory role.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check and a Child protective services check.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

PREFERRED QUALIFICATIONS:

• Bachelor's degree in related field and/or 3-5 years' direct experience determining eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Financial Assistance programs (TANF, Refugee, and General Relief Unattached Child.
• Thorough knowledge of federal, state, and local laws, policies, and procedures governing public assistance programs and the ability to apply them correctly. 3-5 years of direct experience training and reviewing the work of less experienced staff determining eligibility for public assistance programs in Virginia.
• Minimum of 3-5 years of current or recent experience working in VaCMS and MMIS.
• Extensive experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications.
• Management experience to include guiding the workflow of professional staff, coaching, and providing constructive feedback to staff regarding their work, scheduling, and managing workloads to meet established deadlines.
• Expertise in managing and analyzing data. Clear and concise oral and written communications skills.
• Ability to establish and maintain effective working relationships with a variety of individuals, other government agencies, and the community