Student Technical Consultant

The UNM Information
Technologies Campus Outreach & Engagement team is seeking a student
employee to perform hardware support and repairs for user departments.
Resolves hardware, software, and communication problems/conflicts/defects.
Will interact with customers, recommend, and purchase inventory, and control
supplies and/or parts. Assists with Lobo BrainBar customer support. May
assist with device decommissioning at our Surplus offices.

Duties and
responsibilities include:
1. Investigates,
analyzes, and resolves hardware and associated software and communications
problems on university computer systems; performs complex hardware repairs
and maintenance on a wide range of Windows & Mac computers and
peripherals
2. Provides
intermediate hardware technical assistance and support; troubleshoots and
resolves system
hardware, software, and
communications failures and conflicts
3. Evaluates existing
computer systems hardware; based on customer needs, customizes and tests
computer systems and
resolves configuration conflicts and errors.
4. Installs,
integrates, and configures new computer systems and hardware for users
5. Researches,
analyzes, and recommends appropriate computer hardware for customized
computer
configurations
6. Reviews,
prioritizes, and processes problem reports; documents the progress of
projects
7. Maintains a
high-level quality of customer service standards in dealing with and
responding to questions
8. Performs
miscellaneous job-related duties as assigned

Equivalencies not found for this position

Minimum Qualifications:

1. Ability to perform
intermediate repairs and upgrades on a wide variety of computers and
peripherals
2. Knowledge of a wide
range of computer systems software, applications, hardware, and
communications
3. Records maintenance
skills
4. Knowledge of
customer service standards and procedures
5. Ability to
simultaneously coordinate and complete multiple projects
6. Knowledge of
advanced computer troubleshooting techniques
7. Ability to diagnose
the nature and extend of a wide range of computer problems
8. Ability to install and
configure systems, hardware, and peripherals

Preferred Qualifications:

1. Previous customer
service skills in a technical capacity
2. Knowledge of
maintenance and repair of computer hardware
3. Investigating and
resolving problems and/or repairing as specified by work orders
4. Installing,
integrating, and configuring new systems and hardware for users
5. Knowledge of the Windows
10 and 11 operating system as well as the Mac OS (a basic skill set such as
ability to connect to and troubleshoot wired/wireless network connections,
understanding of web browser settings, and other relevant areas necessary to
connect to UNM services)

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.