Site Support Specialist

TEKsystems
$15.00 - $32.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Appleton
Jun 24, 2025
The Business Technology - Service Analyst II provides service and support for a wide range of applications and solutions. This position will be working directly with internal customers as well as the business technology team. Work is primarily done over the phone, via email and occasionally in person. They will identify and resolve support issues while working with the internal customers and the business technology team. This role is customer service focused and works to improve relationships within the company as they resolve issues that arise throughout the day. They will manage and communicate expectations appropriately with the customers that require assistance and will escalate larger issues to the appropriate Business Technology Resource. Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role. This is a combination of level 1 and level 2 Helpdesk/Tech Support. Top tickets will be pw reset, permission, printers/network devices, and hardware/software service. Daily breakdown will be 90% tickets and 10% project work. Skills Desktop, Support, Troubleshooting, Hardware, Customer service, Technical support, Help desk support, CCNA, Active directory, Help desk, Windows, Service desk, Networking customer service, Office 365, Servicenow, Pc support, It support Top Skills Details Desktop,Support,Troubleshooting,Hardware,Customer service,Technical support,Help desk support,CCNA Additional Skills & Qualifications - Must be able to communicate with leadership. Looking for someone with a good personality who is confident with their work. - Looking for someone willing to learn and improve throughout this role. - Participate in training sessions and stay updated on new technologies and procedures. - "Jack of all trades" as they'll be working as onsite support. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $15.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Appleton,WI. Application Deadline This position is anticipated to close on Jul 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.