Tax Systems Operations Specialist

Are you eager to share and expand upon your understanding of various tax systems? If so, the Department of Revenue, Quality Assurance Division invites you to consider a position as a Tax Systems Operations Specialist. This position involves creating queries and reports using SQL and creating and documenting comprehensive test plans in connection with the testing of system changes. Do not miss this opportunity to advance your career. Apply today and become a vital part of our team!

As a Tax Systems Operations Specialist, your focus will be ensuring systems have been properly configured for use by the Department, and that interface data is successfully received, processed, generated and/or transmitted between the system and interface partners. Work involves reviewing and creating reports in Pennsylvania Tax Hub (PATH) and working with developers to ensure configuration is done to provide data for new reports. You will have the opportunity to train users on PATH and work with others to ensure data is appropriate and accurate. Communication is key with PATH stakeholders, management and supervisory personnel, as a means of conveying system viability and possible program enhancements and modifications. You will work closely with management, keeping them informed of new developments in technology that will affect the workplace.

Other duties to include but not limited to:

• Monitoring PATH and myPATH activity to ensure processing is occurring as designed, advising the Quality Assurance division chief of potential issues with performance or processing
• Participating in project planning, system testing and training to ensure successful completion of all system changes and implementations
• Performing troubleshooting of the system, monitoring and reporting on various operations of the system
• Communicating issues and developing and recommending remediation efforts to management

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Five years of professional work in a tax business operations area; or
• One year of professional work in a tax business operations area, and a bachelor's degree in business management, accounting, information systems, or a related field; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Preferred Qualification (not required):

• Recent SQL experience

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.