Cash Managment/Treasury Products & Operations Manager

The Cash Management / Treasury Products & Operations Manager serves as the primary liaison for all Cash Management (CM) products related to technology, day-to-day operations, and other internal operational partners. This role ensures the maintenance, troubleshooting, and enhancement of all cash management products while supporting various banking applications and operational processes.

Primary Responsibilities:

• Be the subject matter expert on existing treasury products and the driver of new digital and non-digital product/service offerings in the industry.
• Understand industry trends on product development be a driving force to implement new products for the Bank with the assistance of other stakeholders in retail, deposit operations and with the help of a project management team.
• Act as the main point of contact for all CM products including ACH, Positive Pay, Account Analysis, Business Online Banking, DDM Sweeps, Remote Deposit Capture.
• Main contact for internal operational partners; partners in the CM middle/front offices, and internal retail business partners.
• Oversee three Cash Management Product Specialists who report to you, provide training as needed and drive product knowledge in the team.
• Oversee Billpay applications, including troubleshooting and handling DI cases.
• Set up and manage Mobile Remote Deposit Capture (MRDC) profiles.
• Conduct BOLB Bottomline testing, including reviewing, updating, and creating cases; manage bi-weekly Bottomline cases.
• Perform DNA testing for system integrity and functionality.
• Manage DBB applications, including adding/removing accounts
• Conduct quality control (QC) checks, ensuring system availability through daily/monthly checklists for BOLB, RDC, Positive Pay, and analysis statements).
• Establish and update procedures to maintain operational efficiency.
• Administer Retail DBB, including emulation and PnP training with designated team members.

Secondary Responsibilities:

• Drive continuous process improvement initiatives.
• Update MRDC requirements to align with evolving business needs.
• Oversee vendor contracts for outsourced services, including renewal dates and pricing adjustments.

Qualifications & Skills:

• Bachelor's degree with 5+ years of experience or equivalent industry certifications such as a Certified Treasury Professional ("CTP")
• Strong knowledge of cash management products, deposit operations, and EFT processes.
• Ability to manage vendor contracts, ensuring compliance and cost-effectiveness.
• Excellent problem-solving, communication, and organizational skills.
• Familiarity with banking systems, quality control processes, procedure development and process improvement.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.