Customer Order Coordinator

About Company:

Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.

From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.

What We Offer:

Growth & Development:

• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to work on groundbreaking projects that shape the future of space and defense.
  
  

Benefits: Employees are eligible to participate in the benefits offered throughout their availability, including the following:

• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
• Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
• Paid Time Off (PTO), accrued biweekly
• 401k with employer match
• Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
• Tuition reimbursement and other employee programs
• Flexible schedules offered at some of our labs
• Monthly Lab Bonus plans (Based on position)

About the Role:

Job Summary:
Review customer issued purchase orders, perform contract acceptance or escalate if needed, and follow the job opening process thru to the end by completing the project in ERP and notifying appropriate personnel the task is complete.

Job Responsibilities:
* Review documentation provided and locate a quote or the need for a quote. If there is a need for a quote, escalate to an Order Administrator
* Contract review/PO acceptance: if no quote is required to be sent to the customer then perform contract review
* Process the project: create the project in ERP
* Process IJOs
* Create sub-projects

Requirements:
* Basic computer skills
* Knowledge of Office Suite
* Able to follow specific instructions
* Able to interact with customers and internal employees
* Able to work according to well-defined procedures
* Able to clearly set standards that are semi-routine in nature and recognize the need for occasional deviation

Education/Experience:
* Minimum High School Diploma
* 1-3 years of customer service and/or order entry experience