Family Ambassador

Corewell Health
United States, Michigan, Grand Rapids
Jun 26, 2025
About the unit The Helen DeVos Children's Hospital PICU/PCICU was recently awarded the Beacon Award at the highest level of Gold. We are the only PICU to receive this recognition in Michigan. There are only 33 PICU's in the nation that have received Beacon status and only 12 of them Gold status. The American Association of Critical-Care Nurses (AACN) created the Beacon Award for Excellence to recognize individual units that distinguish themselves by improving every facet of patient care. We are dedicated to the patients and families that we serve and areproud to be recognized as one of the best. About Helen DeVos Children's Hospital We fight for every child. With 350+ pediatric specialists and subspecialists, 12 years of U.S. News & World Report national rankings and innovations that draw patients from all over the world, we're driven to replace fear with hope and doubt with answers. We believe in the possibility of every child's future. Because it's only impossible until it isn't. We have both inpatient and ambulatory spaces as well as a Level 1 trauma Emergency Department designated to children. Scope of Work The role of the Family Ambassador is to provide "Extraordinary Care" to parents and families of patients in the Pediatric Critical Care and Pediatric Cardiac Critical Care Units through friendly, caring, courteous, and professional service. A key responsibility of the role is to assist families with the hospital experience through peer support, personal comfort, learning tools, and navigating the hospital environment. Maintains confidential records, supplies and equipment as it pertains to the concierges role. Acts as a team member collaborating with RN's as well as the rest of the multidisciplinary team. Performs basic skills per hospital/unit guidelines and communicates observations to members of the healthcare team. How we will care for you, while you care for our patients Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Qualifications High School Diploma or equivalent Required Bachelor's Degree Preferred Customer service/relations experience in a healthcare setting Preferred Previous experience working with people from diverse cultural backgrounds Preferred How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Helen Devos Childrens Hospital - 100 Michigan St - Grand Rapids Department Name Pediatric ICU - 8th Floor HDVCH Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:30am - 5:00pm Days Worked Monday - Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.