International Financial Coordinator (Patient Financial Services)

Position Summary:
Under the direction of the International Patient Financial Svc Manager, the International Financial Coordinator (IFC) works in conjunction with the BCH International Patient Care team on capturing, investigating, analyzing, and determine the extent of international patient financial liability before arrival. The International Financial Coordinator will serves as a primary resource for the international patient care team and BCH International patient throughout the patient experience to the completion of services in accordance with institutional policies and procedures.

Key Responsibilities:

• Performs accurate adding, editing of demographic and payor information as necessary including effective dates and ensuring the coverage is accurate at the patient level as well as for each Hospital Account Record (HAR).
• Maintains patient account and payments. Works in conjunction with International Patient Center (IPC) on patient eligibility, verification and authorization of care for BCH international patients prior to and throughout their patient experience.
• Collaborate with International Patient Center on patient eligibility and verification for BCH international patients prior to and throughout their patient experience, including Commercial, Embassy and Self-Pay payors.
• Accurately develop cost estimate and or collect patient estimates within required timeframes in accordance with self-pay/embassy/payer regulations and requirements and in compliance with Mass Law Chapter 224.
• Monitors all patient accounts to ensure hospital and professional invoices, claims, detail bills, and medical records when appropriate are accurately submitted in a timely manner according to payor requirements. Actively tracks, monitors and follows up on payments to ensure collection (Self-Pay: meets with families to collect outstanding balances prior to departure/repatriation). Documents all follow-up, actions taken, and communication related to patient accounts in Epic clear and concise account notes in accordance with billing instructions, policies, procedures, and requirements. Ensures prompt resolution of outstanding accounts.
• Collaborates with peers and IPC to ensure all required information is obtained for resolution of estimate edits, invoice edits, services denials, and appeals in a timely manner, while adhering to government/payer regulation and department policy/procedures.
• Acts as a patient advocate. Acknowledges and addresses all inquiries from patients, payors, clinics, IPC, and other colleagues in a timely and professional manner. Triages inquiries and appropriately escalates issues when appropriate. Builds strong rapport with families, payors, clinics, IPC, and other colleagues to facilitate positive work environment and patient experience.

Minimum Qualifications
Education:

• Associates degree required, Bachelor's degree preferred.
• Accounting, Business or related fields of study preferred.

Experience:

• 1 year experience working in a finance related role or customer service role within a health care setting,

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.