Operations Manager

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.

Operations Manager - Enterprise Support

Top Skills:

• Relationship builder
• Responsiveness
• Critical thinker

Summary:

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

Responsibilities:

• Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules and distributing their duties.
• Determine employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manage all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
• Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.
• Own the ultimate responsibility for the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of mobile services
• Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive device adoption to ensure they are leveraging the solution to achieve full business value
• Develop a comprehensive understanding of typical business challenges faced by customers
• Serve as a customer advocate in influencing product roadmap and improvements
• Manage customer escalations and issue management and prioritization
• Manage Device Protection programs SC+ for Business Elite+
• Manage performance metrics: CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Partner effectively with other groups within company, including Sales, Product Management, Legal, and others
• Contribute to the whole unit's success as a team player

Requirements:

• 5+ years of relevant work experience in customer success, consulting, post-sales technical account management and similar roles
• 3+ years of experience and familiarity with Android smartphones from an enterprise standpoint, including Mobile Device Management and Knox.
• Bachelor's Degree
• Previous Experience in working with complex, multi-divisional, multi-geographical customers
• Project management certification or previous on the job project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
• Excellent problem-solving abilities and ability to communicate clearly, both written and oral
• Excellent presentation skills and ability to speak to multiple audiences (i.e.: executive, business, technical)
• Driven, self-motivated, enthusiastic, and with a "can do" attitude
• Ability to influence decision-making in a rapidly changing environment
• Ability to work cross-functionally in a fast-paced environment
• Microsoft office, Word, Excel
• Excellent organization and mathematical skills
• Familiarity with Windows-based computer programs a must

Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!

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