Senior Product Marketing Manager

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business' eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

Job Summary:

We are seeking an articulate, creative and high energySenior Product Marketing Managerto develop and execute go-to-market plans for our Reputation Management platform. This position reports to the Director of Product Marketing with responsibilities that include the development and execution of product launches, sales enablement, product collateral, and competitive analysis.

The ideal candidate is high energy, vocal, well written and is known for being the"glue"in cross-functional team situations. We are expecting the candidate to whip up a new pitch deck, write a blog or work on an RFP response without breaking a sweat.

Responsibilities:

• Optimize and execute launches; particular expertise with high-velocity/high volumes of product updates.

• Developproductcollateral in the formofpresentations, how-to guides, release notes, FAQs, white papers, and case studies that highlight Reputation's value proposition, key differentiators, andbenefits vis-a-vis the competition.

• Serve as a subject matter expert to allow the sales, marketing, and customer success organizations to articulate Reputation's platform features and advantages to their customers.

• Perform on-going market research and articulate competitive differentiators to internal teams and customers.

• Work withProductManagement to tie product innovation to customer value; establish a continuous feedback loop (encompassing market trends, customer needs, and competitive factors) to influence theproductroad map toward market opportunities.

• Additional duties as assigned.

Qualifications:

• 5+ yearsofrelatedproductor solutionsmarketingexperience.

• Ability to turn a rich and fast-evolving combination of product features and customer stories into compelling, differentiated, and powerful product messages.

• Outstanding written and verbal communication skills.

• Highly effective presentation skills (examples of past work will be required).

• Experience conducting and analyzing market and competitive research.

• Experience influencing and communicatingproductoffers to customers, prospects and sales teams.

• Intuitive understanding of complex software products.

• BA degree required: Master's degree strongly preferred.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

• At Reputation, we're committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1

• 10 paid company holidays

• 4 company paid , "Recharge Days," which are wellness days off for the entire company

• Health, dental and vision insurance

• 401k

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of unique perks and apps:

  • PerkSpot - Employee Discount Program

  • Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options

  • Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support

  • Omada - Virtual prevention and physical therapy program

  • Ladder -Life insurance to supplement outside of employer offering

  • SoFi - Financial wellbeing platform and 1:1 advice

  • Fetch - Pet insurance discount program

  • Spring Health for Guardian - Virtual mental health support

  • XP Health for Guardian (virtual eye-wear platform)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.