Director Consumer Lending

Director - Consumer Lending, Loan Operations and Servicing

Position Summary: (General statements regarding the overall objective of the position)

The Director of Consumer Lending, Processing, and Servicing will be responsible for overseeing and optimizing the end-to-end consumer lending process, from application through servicing.

The role will oversee lending operations for the credit union, through exceptional leadership skills, driving strategies on operational efficiency, and customer satisfaction.

In close partnership with the SVP-Lending, this position will execute on all facets of Lending working in unison, to benefit member experience and the credit union's objectives.

Essential Duties and Responsibilities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental, and perceptual functions of the job)

Develops and executes a comprehensive strategic plan for consumer lending, processing, and servicing operations. Collaborates with executive leadership to align departmental goals with overall business objectives Stays abreast of industry trends and regulatory changes, adapting strategies accordingly. Streamlines and enhances the consumer lending lifecycle, ensuring efficiency and effectiveness from application to loan servicing. Implements best practices to reduce processing times, increase approval rates, and enhance the overall customer experience. Leads, mentors, and inspires a high-performing team of lending, processing, and servicing professionals. Fosters a culture of collaboration, innovation, and continuous improvement. Conducts regular performance reviews and provides professional development opportunities. Develops and implements risk management strategies to ensure compliance with regulatory requirements. Establishes and monitors key performance indicators (KPIs) to identify and mitigate potential risks. Collaborates with the technology team to implement and optimize lending and servicing platforms. Identifies opportunities for automation and digitization to enhance operational efficiency. Implements strategies to enhance the overall customer experience throughout the lending process. Monitors customer feedback and implements improvements to address any pain points. Collaborates with cross-functional teams, including marketing, finance, and legal, to ensure alignment of lending activities with organizational objectives. Works closely with sales teams to optimize lead generation and conversion processes.

Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)

Education:

Bachelor's degree in Business Administration, Finance or related field; or equivalent mix of education and work experience required.

Advanced degree preferred.

Licensure:

N/A

Experience:

• 7-10 years progressive job-related experience including comprehensive knowledge of underwriting, loan servicing, loan systems and controls, member service, collateral management, policy practices, and regulatory compliance regulations and procedures.
• 5-7 years in program or team management or leadership roles required.
• Experience preparing for and working with internal and external auditors and responding to potential findings, including creating corrective action plans preferred.

Knowledge, Skills, and Abilities:

• Maintains a growth mindset and creates a team-first environment.
• Strong communication skills (written & verbal). Strong presentation design and delivery skills (in-person/digital delivery).
• Ability to identify underlying or hidden problems and patterns and develop solutions.
• Strong working knowledge of state and federal regulatory compliance laws.
• Embraces change and is a change agent for the team and the organization. Seeks out and implements changes in people, process, and technology that will foster automation and growth while achieving economies of scale.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days on-site, in the Sugar Land, TX office. Our retail roles are required to be onsite at the branch locations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.