Senior Director, Internal Communications

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location:This role is hybrid

Position Overview

We are seeking a seasoned and strategic leader to drive impactful internal communications and organizational change initiatives that enable transformation, build alignment, and foster a strong, connected culture. This hybrid role sits at the intersection of people, strategy, and storytelling-partnering with senior leaders and cross-functional teams to craft and deliver messages that engage, inform, and inspire employees, while ensuring smooth, people-centered adoption of change.This role blends strategic thinking with hands-on execution and requires someone who thrives in complex, fast-paced, and mission-driven environments.

Strategic Internal Communications & Engagement

• Design and lead enterprise-wide internal communication strategies that reinforce business priorities, core values, and cultural aspirations.
• Serve as a communications advisor to senior leadership, supporting key initiatives, change efforts, and business updates.
• Craft compelling narratives for a variety of channels-executive communications, company-wide updates, intranet articles, video scripts, digital signage, town halls, and more.
• Lead the editorial planning and governance for internal content to ensure clarity, consistency, and alignment.
• Build and evolve employee communication channels and feedback loops to improve reach, effectiveness, and engagement.
• Use qualitative and quantitative data to measure the impact of communications and continuously improve efforts.

Change Management & Organizational Transformation

• Lead or co-lead the development and execution of integrated change management communication strategies for complex organizational initiatives (e.g., new systems, restructures, cultural shifts, mergers/acquisitions).
• Conduct change impact assessments, stakeholder mapping, and readiness evaluations to tailor effective approaches.
• Build and manage end-to-end change communication plans.
• Partner with program managers, HR, IT, and business leaders to embed change thinking and ensure alignment across workstreams.
• Provide coaching to leaders and managers to enable them to be effective change champions.
• Create communication and enablement tools that support sustained behavior change and adoption.

Required Qualifications

• Bachelor's degree in Communications, Organizational Psychology, Business, or a related field preferred.
• 7+ years of experience in internal communications, change management, employee engagement, or related functions.
• Demonstrated ability to lead high-impact communication and change strategies across large, complex, and/or matrixed organizations.
• Exceptional writing, storytelling, and message development skills with a clear, engaging voice.
• Familiarity with change management methodologies such as Prosci (ADKAR), Kotter, or Lewin.
• Strong project management and stakeholder engagement capabilities.
• High emotional intelligence and ability to influence at all levels of the organization.

Preferred Skills

• Experience with digital communication platforms (e.g., SharePoint, MS Teams, Microsoft 365, Slack, others etc.)
• The ability to craft clear, simple and powerful messages that inspire diverse audiences.
• Background in healthcare, tech-first, product-led, or mission-driven organizations a plus
• Able to navigate ambiguity, prioritize across multiple initiatives, and think both creatively and strategically
• A curious, people-first mindset with a passion for connection and clarity

This is an exempt position. The salary range is $185,000 - $200,000 USD

For Salary position only:The salary range is for Base Salary.Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee's geographic location.

What's in it for you

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

At Machinify, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative, accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer.