Field Action Administrator

Job Summary

The Field Action Administrator is responsible for supporting and coordinating Masimo's recall and field action activities.

Duties & Responsibilities

• Complete all administrative tasks assigned of Field Actions (i.e. Printing customer notices, processing customer responses, printing postage labels)
• Maintain adequate supplies for the administration of Field Actions
• Comply with the applicable Masimo procedures for all Field Action related activities
• Review of RMA data in Agile to confirm customer responses
• Prepare and maintain electronic records of Field Actions
• Maintain accurate records of tracking status reports and investigate causes for undeliverable notices
• Operate as a team and/or independently while demonstrating flexibility to changing requirements
• Communicate in an effective manner with internal employees and customers to help ensure a high performing recall, correction and removal process at Masimo
• Responding to customer inquiries (as applicable)
• Monitor the Field Actions
• Assist with recall effectiveness checks
• Perform other duties as requested

Minimum Qualifications

• Prior experience working in a similar role or in a related area
• Well organized and accustomed to maintaining excellent records
• Computer skills including Word, Excel, PowerPoint and management of spreadsheets and generating reports
• Excellent written and oral communications skills across all levels of the organization and with international sites and customers
• Ability to work with minimal guidance

Preferred Qualifications

• 3-5 years of Medical Device industry experience or in another regulated environment.

Education

• AA, BA/BS or equivalent years of related experience required

Compensation

The anticipated range for this position is $25 - $35p/hr. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience.

Physical requirements/Work Environment

This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Ability to physically pack, ship, move, unpack, set up and execute equipment for study at clinical site, repack and ship back to Masimo. No travel required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodation may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.