New

Technical Support Specialist

TEKsystems
$27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Lewisville
Jun 27, 2025
Description The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems. If you were struggling to resolve a case, how would you resolve it? ANSWER: They are looking for problem solvers who will exhaust all options before escalating it. They should look through their internal systems, copilot and any other materials they have to resolve cases. Can you explain the role of DHCP in a network? ANSWER: DHCP (Dynamic Host Configuration Protocol) automatically assigns IP addresses to devices on a network, eliminating the need for manual configuration. It ensures efficient IP management and helps prevent address conflicts. How does DNS work, and why is it important? ANSWER: DNS (Domain Name System) translates human-readable domain names (e.g., www.example.com) into IP addresses, allowing users to access websites without needing to remember numerical addresses. It is crucial for seamless internet navigation. What troubleshooting steps would you take if a workstation loses network connectivity? ANSWER: Check physical connections (cables, Wi-Fi signal, network adapter), Verify IP configuration using ipconfig or ifconfig, Restart the network device and workstation, Check for firewall or antivirus settings blocking access, Test with another device to determine if the issue is localized, Contact the network administrator if necessary. Skills Windows 10, Windows 11, Office 365, desktop implementation Top Skills Details Windows 10,Windows 11,Office 365,desktop implementation Additional Skills & Qualifications * 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment. * Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP * Excellent verbal and written communication skills and attention to detail. * Must possess good time management, organization, and multi-tasking skills. * Solid analytical and problem-solving skills. Experience Level Entry Level Pay and Benefits The pay range for this position is $27.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lewisville,TX. Application Deadline This position is anticipated to close on Jul 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.