Sr DR Technical Support Specialist

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

As a Sr. Imaging Technical Support Specialist, you will provide expert-level, escalated support for AGFA's Digital Radiography (DR) product line across North, Central, and South America. You'll work closely with Field Engineers, Dealers, and internal teams to resolve complex technical issues, ensure customer satisfaction, and support service readiness for new product launches.

Location:

• Remote - United States

What You'll Do:

• Deliver Tier 2 technical support for AGFA's DR systems via phone, remote access, and on-site visits.
• Manage escalations and serve as a liaison to development and higher-level support teams.
• Participate in critical account calls and provide escalation management feedback.
• Support service readiness for new product launches.
• Document and track support cases using Help Desk software.
• Travel occasionally for training or on-site support.

Who You Are:

• Degree or diploma in a technological field, or equivalent experience.
• 10+ years in technical support, field service, or biomedical roles, preferably in X-ray or DR systems.
• Strong knowledge of networking, operating systems, and electronics.
• Excellent communication and customer service skills.
• Self-motivated, analytical, and solution oriented.
• Eligible and willing to travel (including international training).

Our Values:

Own It(I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

AtAgfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.