- Area of Interest: Business Professionals
- FTE/Hours per pay period: 1.0
- Department: Volunteer Services
- Shift: Monday-Friday 8AM to 4:30 PM
- Job ID: 167484
Overview
The Volunteer Services Coordinator is responsible for the ongoing recruitment, management, recognition, and retention of volunteers at UnityPoint Health - Des Moines. This role works closely and collaboratively with the UnityPoint Health - Des Moines Volunteer Services team, hospital departments and leadership to support the coordination of volunteer opportunities for high school, college, and adult volunteers. This role maintains focus on innovative volunteer programs that enhance the quality of care for patients, families, staff, and the community. This position coordinates the volunteer services program for Methodist West Hospital in collaboration with the Volunteer Services team.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Accountable for the volunteer recruitment, application and onboarding process, training and the general management, supervision, and support of volunteers in assigned service areas. Plans and coordinates volunteer service placements and changes of assignments; establishes schedules and assignments for volunteers.
- Assists, co-leads or supports the planning and coordination of new volunteer opportunities, programs, and projects for Volunteer Services. Continuously evaluates for effectiveness and impact-making changes that meets the best outcome and interests.
- Responsible for volunteer coaching, training, skill, and talent development to maximize their potential and engagement.
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- Develops ongoing relationships with supervisory and managerial staff throughout the hospitals to develop and coordinate volunteer programs to obtain desired results; partners with assigned service supervisors/staff links on the supervision and recognition of volunteers.
- Serves as a key representative of Volunteer Services within the organization; communicates on the use of volunteers, trends in Volunteer Services and best practices; provides information as requested on Volunteer Services; engages with hospital executives, management, and staff to stay connected to the needs of organization.
- Works closely with Volunteer Services Coordinators across hospital campuses and other key hospital departments to establish parallel processes for Volunteer Services.
Qualifications
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Minimum Requirements |
Preferred or Specialized |
Education: |
High School diploma or GED required. |
Degree in communications, education, health sciences, health care or non-profit management/administration, human resources, human services, marketing or social work. |
Experience: |
* Previous volunteer coordination work experience. * Project management experience. * Demonstrated experience as a volunteer. |
* Volunteer coordination in a hospital/healthcare setting preferred. * Volunteer and/or employee supervisory experience. * Recruitment, training and development experience. * Personnel record maintenance and information processing. |
License(s)/Certification(s): |
Valid driver's license when driving any vehicle for work-related reasons. |
CAVS - Certified Administrator of Volunteer Services |
Knowledge/Skills/Abilities: |
* Exceptional organizational and interpersonal communication skills. * Proficiency in Microsoft Office and demonstrated computer literacy. * Demonstrated ability to inspire, engage and train volunteers and staff. * Demonstrated understanding of volunteer demographics and intergenerational dynamics, preferred communication, recognition needs and motivations of the current multigenerational workforce. * Strong vision for growth and development of Volunteer Services. * Excellent time management skills. * Passion for and commitment to diversity, equity and inclusion (DEI). |
* Proficiency in volunteer management software solutions, including Volgistics, strongly preferred. * Proficiency in SharePoint. * Proficiency in managing organizational/business social media accounts. |
Other: |
Use of usual and customary equipment used to perform essential functions of the position. |
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UnityPoint Health
$19.72/Hr.-$29.58/Hr.
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
Jun 27, 2025