New

Manager, Adjusting Services

Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k), remote work
United States, Texas, El Paso
Jun 27, 2025
Provides leadership and management direction of a claims appraisal team. Claim appraisal teams investigate, complete damage estimates, and maintain auto property claims. Secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location. Directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. May specialize in auto property or catastrophe claims and may lead a team of desk adjusters or field adjusters. This position will report to a Sentry Office. What You'll Do: Our Managers, Adjusting Services provides leadership and direction a team of claims appraisers. In addition, you will... Act as a subject matter expert in leading a team of claims appraisers through the process of completing accurate damage appraisals. Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development. Actively contributes to division or department leadership team, communicating and supports organization mission, vision, values, policies, and practices. Foresee issues that may require intervention, then develops and shares innovative and effective solutions for dealing with problems, situations, and conflicts. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies. What it Takes: Demonstrated experience providing customer-driven solutions, support or service. Demonstrated effective leadership skills. Demonstrated ability to work independently at a location removed from immediate supervision. Solid knowledge of property casualty insurance/claim industry and regulatory environment. Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions. Demonstrated comprehensive knowledge of office and field claim handling processes. Demonstrated thorough understanding policy language, coverages and underwriting intent. Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance. Obtain state specific property casualty claims licensing as required. What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Joe Larsen Talent Acquisition Specialist Joe.larsen@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.