Service Center Manager

United in Performance. Inspired by Innovation.

Location:

Service Center Manager can be based at either of the 3 locations - Denver, CO or Billings, MT or Gillete, WY

Work Type:

Onsite and will need 50% travel as the manager will be leading 3 locations and visiting customer sites

Sponsorship & Relocation:

This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.

This opportunity can provide relocation for candidates willing to relocate to Denver, CO or Billings, MT or Gillete, WY

Mission:

At Epiroc USA LLC, our Parts and Service Division (PSD) provides a broad range of services with the aim of maximizing customer productivity. We focus on spare parts supply, professional service, technical support solutions and training.

As a Service Center Manager, you will lead daily operations to ensure the profitable growth of your service center while safeguarding company assets. This role plays a key role in upholding Epiroc's reputation for excellence in parts, service, and consumables support. Success in this position requires strong initiative, confident leadership, and the ability to motivate and engage your team. You will build a culture that prioritizes safety, efficiency, and quality while driving exceptional customer satisfaction. Through fostering strong relationships and motivating dedication, you will develop a unified, high-performing team prepared to meet changing demands and deliver lasting results.

The work environment in the mining and construction industries has unique and interesting challenges one won't find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to 25 pounds, is frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Responsibilities:

• Develop and implement strategies for sustainable, profitable growth with full Profit & Loss responsibility.
• Execute strategic business plans and priorities for target market segments using territory management skills.
• Collaborate closely with capital sales, business line managers, and product company teams to align goals and support initiatives.
• Build and maintain strong customer relationships to ensure loyalty and deliver superior product and post-sale support.
• Demonstrate strong, visible leadership across service centers, within the Epiroc organization, and in interactions with customers.
• Set clear expectations and performance goals for your team, encouraging growth and improvement through effective delegation and shared accountability.
• Lead, develop, and support direct reports through all phases of the employee lifecycle-including recruiting, onboarding, performance management, feedback, training and development, while applying strategic vision to establish effective succession plans.
• Drive continuous improvement and operational efficiency at assigned service center locations.

Requirements:

• Bachelor's degree in Engineering, Business, or a related field preferred; equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum 5 years of experience in the mining or construction aftermarket equipment industry, with parts and services field experience preferred.
• Proven ability in leading, developing, and mentoring teams across the employee lifecycle.
• Strong mechanical and technical background with the ability to analyze problems and explain root causes effectively to customers and internal teams.
• Demonstrated ability to communicate clearly and professionally with internal stakeholders and external customers, including delivering presentations and responding to inquiries with confidence and respect.
• Proficient in writing reports, business correspondence, and procedure manuals using computer-aided maintenance systems and reporting tools.
• Uphold and promote company standards related to ethics, social responsibility, and environmental sustainability.
• Must possess a valid driver's license and be able to travel as required for the position.

Benefits:

• Compensation: $121,000 - $180,000
• 20% Variable Compensation
• Company Truck
• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

This job posting will remain open until the position is filled.